fix problems on GMX [iphone]

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—— Run into issues on GMX? Get help pending when official support gets back to you!

GMX - Mail & Cloud
Info:
company: 1&1 Mail & Media GmbH
: https://hilfe.gmx.net
: www.gmx.com
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Login issue
Difficult login recovery process

Fix: Ensure you have access to the recovery email or phone number linked to your account. Go to the GMX login page, click on 'Forgot Password?',... ⇲
Frequent sign-out issues

Fix: Check your internet connection. A weak or unstable connection can cause frequent sign-outs. Try switching to a different Wi-Fi network or us... ⇲
Repeated login requests after sending emails

Fix: Check your app settings to see if there is an option to stay logged in or remember your login details. Enable this feature if available. O... ⇲
 
Security issue
Too many security images for password recovery

Fix: Try using a different device or browser to complete the password recovery process. Sometimes, switching devices can simplify the process.... ⇲
Security questions not recognized

Fix: Double-check the answers you are providing for the security questions. Ensure they match exactly what you set up during account creation, in... ⇲
 
Bugs issue
Pasting malfunctions from other email clients

Fix: Try copying the text again from the original email client and then pasting it into GMX Mail. Ensure that you are using the 'Paste' option fr... ⇲
 
Customization issue
No option to increase font size

Fix: Check the accessibility settings on your iPhone. Go to Settings > Display & Brightness > Text Size, and adjust the slider to increase the fo... ⇲
 
Crashes issue
GMX crashes during larger mailings

Fix: Try breaking down larger emails into smaller parts. Instead of sending one large email, send multiple smaller emails to reduce the load on t... ⇲
 
Account issue
Account blocked due to irregular activity

Fix: Regularly log into your account to avoid it being flagged for inactivity. Set a reminder to check your email at least once a week. OR If... ⇲
German language page for account recovery

Fix: Change the language settings in the GMX Mail app or website. Look for a language option at the bottom of the page or in the app settings to... ⇲
Account suspension for inactivity

Fix: Set a calendar reminder to log into your GMX Mail account at least once every few months to prevent suspension due to inactivity. OR Cons... ⇲
Re-sign in page leads to German website

Fix: Manually change the URL to the English version of the GMX website by typing 'www.gmx.com' instead of 'www.gmx.de' in your browser. OR Boo... ⇲
Locked out for suspicious activity after account creation

Fix: Check your email for any messages from GMX regarding the lockout. Follow the instructions provided to verify your identity and regain access... ⇲
 
Slow issue
Slow performance on older devices

Fix: Close any unnecessary apps running in the background to free up system resources. Double-tap the home button and swipe up on apps to close t... ⇲
 
UI issue
Calendar not readily available on mobile

Fix: Check if the GMX Mail app has a calendar feature integrated. If not, consider using a separate calendar app and syncing it with your GMX Mai... ⇲
 
Freezing issue
GMX freezes occasionally

Fix: Force close the app by swiping up from the bottom of the screen and swiping the GMX Mail app off the screen. Then reopen the app to see if t... ⇲
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 what users are saying
Good experience
92.5%

Bad experience
4.0%

Neutral
3.5%

~ from our NLP analysis of 15,037 combined software ratings.

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myMail box: email client app
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HEY Email

 Private Data GMX collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. adfree App: $1.99 Mail app without ads in your inbox
  2. GMX TopMail: $6.99 1 monthPrice: $ 6.99 (€ 6.99)
  3. GMX ProMail: $4.49 GMs PRoMail
  4. GMX ProMail: $4.49 adfree, more storage, bigger attachments
  5. TrackFree: $1.49 Use GMX without ad-tracking
  6. Cloud 30 GB: $0.99 Expand your GMX Cloud by 30 GB
  7. Cloud 30 GB: $0.99 Expand your GMX Cloud by 30 GB
  8. Cloud 150 GB: $2.49 Expand your GMX Cloud by 150 GB
  9. Cloud 30 GB: $0.99 Expand your GMX Cloud by 30 GB
  10. Cloud 150 GB: $2.49 Expand your GMX Cloud by 150 GB