fix problems on Mail.com [iphone]

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—— Run into issues on Mail.com? Get help pending when official support gets back to you!

mail.com - free email & cloud
Info:
company: 1&1 Mail & Media Inc.
: https://support.mail.com/index.html
: www.mail.com
Chat with our AI-based mail.com Support
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Bugs issue

Replying from sent folder sends email to self

Fix: 1. Check your reply settings: Ensure that your reply-to address is set correctly in the Mail.com settings. Go to Settings > Account and veri... ⇲

Drafts show invalid email address

Fix: 1. Edit the draft: Open the draft email, check the 'To' field, and manually enter the correct email address. Save the draft again. OR 2.... ⇲

Spam filters not effective for some users

Fix: 1. Manually mark spam: Regularly mark unwanted emails as spam to help the filter learn your preferences over time. OR 2. Create custom fi... ⇲
 
Search issue

No 'search all' function

Fix: 1. Use the search bar: Type keywords related to the email you are looking for in the search bar. This will search through your inbox and oth... ⇲
 
UI issue

mail.com headers scroll off screen

Fix: 1. Adjust display settings: Go to your iPhone's Settings > Display & Brightness and adjust the text size or display settings to see if it he... ⇲

Folder sorting issues

Fix: 1. Manually sort folders: Go to the folder list, tap and hold on a folder, and drag it to your desired position to manually sort them. OR... ⇲

Menu opens instead of inbox

Fix: 1. Check for accidental taps: Ensure you are tapping the correct area of the screen to access your inbox. Familiarize yourself with the app... ⇲
 
Loading issue

Endless loading wheel

Fix: 1. Restart the app: Close the Mail.com app completely and reopen it to see if the loading issue resolves. OR 2. Check your internet conne... ⇲
 
Account issue

Account locks due to unusual activity

Fix: 1. Enable two-factor authentication: Go to your account settings on Mail.com and enable two-factor authentication to enhance security and re... ⇲
 
Ads issue

Ads appear as unread emails

Fix: 1. Adjust notification settings: Go to Settings > Notifications in the Mail.com app and turn off notifications for ads if possible. OR 2.... ⇲

Large photo advertisements in inbox

Fix: 1. Use the 'Report' feature: If you see ads that are inappropriate or too large, use the report feature to notify Mail.com. OR 2. Conside... ⇲
 
Customization issue

No option to remove expiration date from email addresses

Fix: 1. Manually manage expiration: Keep track of important emails and set reminders for yourself to follow up before expiration dates. OR 2.... ⇲
 
Network issue

Inability to connect to server

Fix: 1. Check server settings: Go to Settings > Account in the Mail.com app and verify that your server settings (incoming and outgoing) are corr... ⇲
 
Crashes issue

mail.com crashes when responding to emails

Fix: 1. Update the app: Check the App Store for any updates to the Mail.com app and install them to fix bugs that may cause crashes. OR 2. Rei... ⇲
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 what users are saying
Good experience
93.6%

Bad experience
3.3%

Neutral
3.1%

~ from our NLP analysis of 92,043 combined software ratings.

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 Private Data mail.com collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. mail.com Premium: $3.99 No. of folders, Attachmentsize, Cloud Storage
  2. adfree App: $1.99 Mail app without ads in your inbox
  3. 25 GB: $0.99 Expand your mail.com Cloud by 25 GB
  4. 25 GB: $0.99 Expand your mail.com Cloud by 25 GB
  5. mail.com Premium: $29.99 No. of folders, Attachmentsize, Cloud Storage
  6. 150 GB: $2.99 Expand your mail.com Cloud by 150 GB
  7. 250 GB: $3.99 Expand your mail.com Cloud by 250 GB
  8. 25 GB: $0.99 Expand your mail.com Cloud by 25 GB
  9. 150 GB: $2.99 Expand your mail.com Cloud by 150 GB
  10. 250 GB: $3.99 Expand your mail.com Cloud by 250 GB