fix problems on My Disney Experience [iphone]

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—— Run into issues on My Disney Experience? Get help pending when official support gets back to you!

My Disney Experience
Info:
company: Disney
: https://disneyworld.disney.go.com/help/
: disneyworld.disney.go.com
Chat with our AI-based My Disney Experience Support
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Bugs issue

Inconsistent reservation availability

Fix: 1. Refresh the App: Pull down on the screen to refresh the reservation availability. This can help load the most current information. 2. Che... ⇲

My Disney Experience fails to remember previous screens

Fix: 1. Clear App Cache: As mentioned earlier, offloading the app can help clear any stored data that may be causing issues with navigation. 2. R... ⇲

Issues with mobile food ordering

Fix: 1. Check Your Location: Ensure you are within the designated area for mobile food ordering. Some restaurants may not allow orders from outsi... ⇲

Problems with Lightning Lane access

Fix: 1. Verify Your Tickets: Ensure that your tickets include Lightning Lane access. Check your ticket details in the app to confirm. 2. Refresh... ⇲

Inaccurate wait times

Fix: 1. Refresh the App: Pull down to refresh the wait times displayed in the app. This can help load the most current information. 2. Check Othe... ⇲

Errors when canceling fast passes

Fix: 1. Double-Check Your Selection: Ensure you are selecting the correct fast pass to cancel. Sometimes, selecting the wrong one can lead to err... ⇲

Duplicated guest profiles

Fix: 1. Check Your Family & Friends List: Go to the Family & Friends List in the app and look for duplicate entries. You can remove duplicates by... ⇲

Inability to book desired attractions

Fix: 1. Check Availability: Make sure the attraction is available for booking on the day you plan to visit. Some attractions may have limited ava... ⇲

Inconsistent information about reservations

Fix: 1. Double-Check Details: Always verify reservation details in the app and cross-reference with any confirmation emails you received. 2. Refr... ⇲
 
Syncing issue

Difficulties linking resort reservations

Fix: 1. Ensure Correct Information: Double-check that you are entering the correct confirmation number and last name associated with the reservat... ⇲
 
UI issue

Confusing family and friend linking process

Fix: 1. Follow Step-by-Step Instructions: Go to the app, tap on 'My Profile', then 'Family & Friends List'. Follow the prompts to add friends or... ⇲
 
Login issue

Frequent logouts

Fix: 1. Update the App: Ensure you have the latest version of the app, as updates often fix bugs related to logins. 2. Check Your Internet Connec... ⇲
 
Updates issue

Difficult navigation due to app updates

Fix: 1. Familiarize Yourself with New Layout: After an update, take a few minutes to explore the new layout and features. This can help you get a... ⇲
 
Loading issue

Spinning wheel when booking reservations

Fix: 1. Check Your Internet Connection: Ensure you have a stable internet connection. Switch to Wi-Fi if possible, as a weak connection can cause... ⇲
 
Support issue

Poor customer service experiences

Fix: 1. Use In-App Help: Check the app for any help or FAQ sections that may provide answers to common issues without needing to contact customer... ⇲

Inadequate support for guests with disabilities

Fix: 1. Review Accessibility Features: Check the app for any accessibility features or options that may assist you during your visit. 2. Plan Ahe... ⇲
 
Performance issue

High app usage leading to performance issues

Fix: 1. Limit Background App Usage: Go to Settings > General > Background App Refresh and turn it off for apps you don’t need running in the back... ⇲
 
Customization issue

Limited mobile pickup options

Fix: 1. Check Restaurant Availability: Not all restaurants may offer mobile pickup. Check the app for a list of participating locations. 2. Try D... ⇲
 
Payments issue

High prices with declining service quality

Fix: 1. Plan Your Budget: Set a budget for your trip and prioritize experiences that are most important to you to manage costs effectively. 2. Lo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
91.3%

Bad experience
6.2%

Neutral
2.5%

~ from our NLP analysis of 2,639,226 combined software ratings.

 Switch to these Alternatives:
Universal Orlando Resort
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Universal Studios Hollywood™
Aquatica
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Disney World Lines (TP)
Hersheypark
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 Private Data My Disney Experience collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. One Day Memory Maker: $74.99 all Disney PhotoPass photos from one day, ...
  2. 30 Day Memory Maker: $209.99 Includes all Disney PhotoPass photos, incl...
  3. Mural of Memories: $9.99 Mural of Memories