fix problems on Universal Orlando Resort [iphone]

​

—— Run into issues on Universal Orlando Resort? Get help pending when official support gets back to you!

Universal Orlando Resort
Info:
company: NBCUniversal Media, LLC
: http://www.visitorsatisfaction.com/contactus/
Chat with our AI-based Universal Orlando Resort Support
   Hello! How can I assist you?  

characters left:
 
Login issue
Difficulties signing in

Fix: 1. Reset Password: If you're having trouble signing in, try resetting your password. On the login screen, tap 'Forgot Password?' and follow... ⇲
 
Loading issue
Mobile ordering fails to load

Fix: 1. Restart the App: Close the app completely and reopen it. This can help refresh the mobile ordering feature. OR 2. Clear App Cache: Go... ⇲
 
Updates issue
Inconsistent wait time updates

Fix: 1. Refresh the Wait Times: Pull down on the wait times screen to refresh the data. This can help update the information displayed. OR 2.... ⇲
 
UI issue
Maps are hard to navigate

Fix: 1. Zoom In/Out: Use pinch gestures to zoom in and out on the map for better visibility of locations and paths. OR 2. Use the Search Funct... ⇲
Clunky ticket purchasing process

Fix: 1. Use a Different Payment Method: If the app is slow during checkout, try using a different payment method or card to see if it speeds up t... ⇲
Virtual line system is frustrating

Fix: 1. Refresh the App: Close and reopen the app to refresh the virtual line system and see if it improves performance. OR 2. Check for Updat... ⇲
Limited showtime visibility

Fix: 1. Refresh the Showtimes: Pull down on the showtimes screen to refresh the data and see if more information appears. OR 2. Check the Webs... ⇲
 
Screen issue
Brightness issue when using maps

Fix: 1. Adjust Brightness Settings: Go to Settings > Display & Brightness and adjust the brightness level to see if it improves visibility. OR... ⇲
 
Account issue
Inability to update personal information

Fix: 1. Check Account Settings: Go to your account settings in the app and look for an option to edit personal information. If it’s not available... ⇲
Universal Orlando Resort forgets passwords frequently

Fix: 1. Use a Password Manager: Consider using a password manager app to securely store and autofill your passwords, reducing the need to remembe... ⇲
 
Support issue
No tech support available within the app

Fix: 1. Use FAQs: Check the app's FAQ section for common issues and solutions that may help you resolve your problem. OR 2. Visit the Website:... ⇲
 
Notifications issue
Limited notifications for ride closures

Fix: 1. Enable Notifications: Go to your iPhone Settings > Notifications > Universal Orlando Resort and ensure notifications are enabled for ride... ⇲
 
Bugs issue
Food delivery feature malfunctions

Fix: 1. Restart the App: Close the app completely and reopen it to see if the food delivery feature starts working again. OR 2. Clear App Cach... ⇲
Inability to scan tickets from the app

Fix: 1. Check Camera Permissions: Go to Settings > Privacy > Camera and ensure the Universal Orlando Resort app has permission to access your cam... ⇲
Rides frequently shut down

Fix: 1. Check Ride Status: Use the app to check the status of rides before heading to them to avoid disappointment. OR 2. Plan Alternatives: H... ⇲
 
Settings issue
No nutritional information available

Fix: 1. Check the Website: Visit the Universal Orlando Resort website for nutritional information on food items, as it may not be available in th... ⇲
 
Battery issue
No charging stations in the park

Fix: 1. Bring a Portable Charger: Invest in a portable charger to keep your devices powered throughout the day. OR 2. Use Battery Saver Mode:... ⇲
 
Compatibility issue
Inconsistent user experience across devices

Fix: 1. Ensure App is Updated: Make sure the app is updated on all devices to ensure consistency in features and performance. OR 2. Log In on... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
95.6%

Bad experience
2.3%

Neutral
2.0%

~ from our NLP analysis of 409,832 combined software ratings.

 Switch to these Alternatives:
Aquatica
LEGOLAND® Florida Resort
My Disney Experience
Play Disney Parks
Busch Gardens
Discovery Cove
E-PASS Toll App
Visitor Toll Pass
Orlando MCO
Walt Disney Swan and Dolphin

 Private Data Universal Orlando Resort collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • User Content
    • Search History
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics