fix problems on Universal Studios Hollywood [iphone]

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—— Run into issues on Universal Studios Hollywood? Get help pending when official support gets back to you!

Universal Studios Hollywood™
Info:
company: NBCUniversal Media, LLC
: http://m.universalstudioshollywood.com/feedback
: www.universalstudioshollywood.com
Chat with our AI-based Universal Studios Hollywood Support
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UI issue

Navigation is confusing

Fix: 1. Familiarize yourself with the app's layout. Spend a few minutes exploring the different sections of the app to understand where key featu... ⇲

No food menu visibility

Fix: 1. Check if the app has a dedicated section for dining options. Look for a 'Dining' or 'Food' tab in the main menu. 2. If menus are not ava... ⇲

Inability to check merchandise stock

Fix: 1. Look for a 'Shop' or 'Merchandise' section in the app. This may provide information on available items. 2. If stock information is not a... ⇲

Limited functionality for booking front of line

Fix: 1. Check if the app has a specific section for 'Front of Line' passes. This may be under a 'Tickets' or 'Experiences' tab. 2. If booking is... ⇲

Map size is too small

Fix: 1. Use pinch-to-zoom gestures on the map to enlarge it for better visibility. 2. Rotate your device to landscape mode for a wider view of t... ⇲

Information boxes obscure map view

Fix: 1. Try tapping on the information boxes to see if they can be minimized or closed. 2. Use the map zoom feature to move the map around and g... ⇲

Limited user interface for planning visits

Fix: 1. Explore all sections of the app to familiarize yourself with available planning tools. Look for a 'Plan Your Visit' or 'Itinerary' sectio... ⇲
 
Features issue

No mobile food ordering feature

Fix: 1. Check if the app has a 'Dining' or 'Order Food' section. If not, consider using the official website for mobile ordering options. 2. Loo... ⇲
 
Updates issue

Inconsistent ride availability information

Fix: 1. Refresh the app regularly to get the latest updates on ride availability. 2. Check the official Universal Studios website or social medi... ⇲

Lack of real-time updates for food orders

Fix: 1. Check if the app has a section for tracking food orders. If not, inquire at the food location for updates on your order. 2. Keep your ph... ⇲
 
Audio issue

Poor audio quality during tours

Fix: 1. Ensure your device's volume is turned up and not muted. Check the volume settings in the app as well. 2. Use headphones for better audio... ⇲
 
Search issue

Difficulty in locating attractions

Fix: 1. Use the search function in the app to find specific attractions quickly. 2. Familiarize yourself with the park layout by reviewing the m... ⇲
 
Notifications issue

No alerts for ride closures

Fix: 1. Enable notifications for the app in your iPhone settings. Go to Settings > Notifications > Universal Studios and ensure notifications are... ⇲
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 what users are saying
Good experience
96.3%

Bad experience
2.0%

Neutral
1.6%

~ from our NLP analysis of 172,899 combined software ratings.

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 Private Data Universal Studios Hollywood collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Contact Info
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Search History
    • Browsing History
    • Usage Data
    • Diagnostics