fix problems on ValeroPay+ [iphone]

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—— Run into issues on ValeroPay+? Get help pending when official support gets back to you!

ValeroPay+
Info:
company: Valero Marketing and Supply Company
: https://www.valero.com/valero-pay-plus-terms-and-conditions
: www.ValeroPayPlus.com
Chat with our AI-based ValeroPay+ Support
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Registration issue

Phone number verification issues

Fix: 1. Ensure that you are entering the correct phone number format, including the area code. 2. Check your phone's signal strength to ensure yo... ⇲
 
Permissions issue

Limit on pump activation attempts

Fix: 1. If you reach the limit, wait for a specified time (usually 15-30 minutes) before trying again. 2. Ensure that you are following the corre... ⇲

Requires GPS accuracy to function

Fix: 1. Ensure that your phone's location services are enabled for the app. Go to Settings > Privacy > Location Services and select the app to al... ⇲
 
Login issue

ValeroPay+ does not save login information

Fix: 1. Check your app settings to see if there is an option to enable 'Remember Me' or 'Save Login Information'. 2. Ensure that your iPhone's se... ⇲
 
Syncing issue

Transaction history not updating

Fix: 1. Pull down on the transaction history screen to refresh the data. 2. Ensure that you have a stable internet connection. OR 1. If the is... ⇲
 
Payments issue

Difficulty linking payment methods

Fix: 1. Ensure that you are entering the correct payment information, including card number, expiration date, and CVV. 2. Check if your payment m... ⇲
 
UI issue

ValeroPay+ does not show diesel availability

Fix: 1. Check if there are any app updates that may include this feature. 2. Refresh the app to see if the information updates. OR 1. If diese... ⇲
 
Crashes issue

ValeroPay+ crashes or freezes

Fix: 1. Close the app completely and restart it. 2. Check for any available updates for the app in the App Store. OR 1. If the app continues t... ⇲
 
Bugs issue

Discounts not applied consistently

Fix: 1. Ensure that you are following the correct steps to apply discounts at the pump. 2. Check the terms and conditions of the discounts to ens... ⇲
 
Account issue

Cumbersome account setup process

Fix: 1. Follow the setup instructions carefully and take your time to fill in all required fields accurately. 2. Use a strong password to ensure... ⇲
 
Support issue

Limited customer support for app issues

Fix: 1. Check the app for a FAQ or help section that may address common issues. 2. Look for community forums or user groups online for additional... ⇲
 
Compatibility issue

Inconsistent app performance across locations

Fix: 1. Ensure that you have a stable internet connection when using the app. 2. Try clearing the app's cache if possible. OR 1. If performanc... ⇲
 
Network issue

ValeroPay+ fails to authorize pumps

Fix: 1. Ensure that you have sufficient funds or credit available on your payment method. 2. Restart the app and try again. OR 1. If the issue... ⇲
 
Customization issue

Lack of reporting feature for station prices

Fix: 1. Use alternative apps or websites that provide gas price reporting features. 2. Consider keeping a personal log of prices if you frequentl... ⇲
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 what users are saying
Good experience
95.9%

Bad experience
2.8%

Neutral
1.2%

~ from our NLP analysis of 16,171 combined software ratings.

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Love's Connect

 Private Data ValeroPay+ collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Contact Info
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Diagnostics