fix problems on IHG Hotels & Rewards [iphone]

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—— Run into issues on IHG Hotels & Rewards? Get help pending when official support gets back to you!

IHG Hotels & Rewards
Info:
company: InterContinental Hotels Group
: https://www.ihg.com/content/us/en/customer-care/main?scmisc=applestore
: www.ihg.com
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Settings issue

Difficulties with reservation modifications

Fix: 1. Use the App: Go to 'My Reservations' in the app, select the reservation you want to modify, and look for an option to change dates or det... ⇲

No confirmation before making reservations

Fix: 1. Review Before Confirming: Always double-check the reservation details before finalizing. Look for a summary page that shows all details b... ⇲
 
Bugs issue

Inconsistent functionality

Fix: 1. Check for Updates: Ensure your app is updated to the latest version. Go to the App Store and check for any available updates. 2. Restart... ⇲

Confirmation numbers not recognized

Fix: 1. Double-Check Entry: Ensure that you are entering the confirmation number correctly, including any dashes or spaces. 2. Use the App: Try... ⇲

Misleading hotel descriptions

Fix: 1. Read Reviews: Before booking, check user reviews on third-party sites to get a better understanding of the hotel experience. 2. Contact... ⇲

Points system discrepancies

Fix: 1. Check Account Activity: Review your account activity in the app to ensure all points are accounted for. 2. Keep Records: Maintain a reco... ⇲

Limited availability for reward nights

Fix: 1. Book Early: Reward nights can be limited, so try to book as far in advance as possible. 2. Check Different Dates: If your preferred date... ⇲

Cancellation process is problematic

Fix: 1. Review Cancellation Policy: Before booking, check the cancellation policy for your reservation type. This is usually found in the confirm... ⇲
 
Login issue

Login issues after updates

Fix: 1. Reset Password: If you are unable to log in, try resetting your password through the 'Forgot Password' link on the login screen. 2. Clea... ⇲
 
Security issue

Security vulnerabilities with account access

Fix: 1. Change Password: Immediately change your password to a strong, unique one. Go to your account settings in the app to do this. 2. Enable... ⇲
 
Payments issue

Inaccurate billing issues

Fix: 1. Review Charges: Check your billing statement against your reservation details in the app to identify discrepancies. 2. Keep Receipts: Al... ⇲
 
Account issue

IHG Hotels & Rewards does not log out after password change

Fix: 1. Manually Log Out: If the app does not log you out automatically, go to the app settings and select 'Log Out'. 2. Clear App Data: Offload... ⇲
 
Crashes issue

IHG Hotels & Rewards crashes during use

Fix: 1. Update the App: Ensure you are using the latest version of the app by checking the App Store for updates. 2. Restart Your Device: Restar... ⇲
 
Support issue

Limited customer support for issues

Fix: 1. Use In-App Support: Check if the app has a help or support section that can assist with common issues. 2. Email Support: If in-app suppo... ⇲
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 what users are saying
Good experience
98.4%

Neutral
1.0%

Bad experience
0.7%

~ from our NLP analysis of 613,722 combined software ratings.

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 Private Data IHG Hotels & Rewards collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Purchases
    • Location
    • Contact Info
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Financial Info
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location