fix problems on Marriott Bonvoy [iphone]

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Marriott Bonvoy: Book Hotels
Info:
company: Marriott International
: https://www.marriott.com/help/default.mi
: mobileapp.marriott.com
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Features issue
Limited integration with hotel staff features

Fix: Familiarize yourself with the app's features and use the 'Contact Hotel' option to communicate specific requests directly to the hotel staff... »»
Digital key sharing not available

Fix: Use the app to check in and obtain your digital key, then share your room number and check-in details with your guest directly. OR Consid... »»
Inability to request room upgrades through the app

Fix: Check for any upgrade options during the booking process or at check-in. If not available, inquire at the front desk upon arrival. OR Con... »»
Limited integration with hotel staff communication features

Fix: Use the in-app messaging feature if available, or check if the hotel has a dedicated phone number for guest inquiries. This can help you com... »»
Missing features compared to other hotel apps

Fix: Familiarize yourself with the features that are available in the Marriott Bonvoy app and utilize them to their fullest. For features you nee... »»
Limited functionality for pre-ordering room items

Fix: Review the app for any available options to request items during your stay. If pre-ordering is not available, consider asking the front desk... »»
Inability to share digital key

Fix: If you need to share access, consider using the traditional key card method by asking the front desk for an additional key card for your gue... »»
 
Settings issue
Difficulties in modifying reservations

Fix: Access your reservation details in the app and look for the 'Modify' option. Ensure you are connected to a stable internet connection while... »»
No option to add additional guest names

Fix: When making a reservation, include additional guests in the notes section if available, or mention it during check-in at the hotel. OR If... »»
No option to add additional guest names to reservations

Fix: When making a reservation, include any additional guests in the special requests section. This may not officially add them but can inform th... »»
App does not show pending upgrade requests

Fix: Keep track of your upgrade requests by noting them down or taking screenshots of your requests in the app for your records. OR Check back... »»
App lacks flexibility in changing reservations

Fix: If you cannot change your reservation through the app, try accessing your account on the Marriott website, which may offer more options. O... »»
Difficulties in modifying reservations

Fix: Try accessing your reservation through the app and look for the 'Modify' option. If it’s not working, log into your account on the Marriott... »»
 
Syncing issue
Missing past non-point earning stays

Fix: Check your account settings to ensure that all stays are linked to your Bonvoy account. If not, manually add them if the option is available... »»
Inaccurate points tracking

Fix: Regularly review your points balance and transaction history in the app. If discrepancies arise, take screenshots for your records. OR If... »»
App does not show past non-point earning stays

Fix: Check your email for confirmation messages from past stays, as they often contain details about your reservations. You can also keep a perso... »»
Inaccurate tracking of points and stays

Fix: Regularly check your account on the Marriott website to verify your points and stays, as it may provide more accurate information than the a... »»
 
Payments issue
High prices compared to website bookings

Fix: Compare prices on the app with those on the website before booking. If the app is higher, consider booking through the website instead. OR... »»
Higher prices when booking through the app compared to the website

Fix: Before booking, compare prices on both the app and the website. If the app is more expensive, consider booking through the website instead.... »»
 
Search issue
Lack of filtering options for amenities

Fix: Use the search function to look for specific amenities or features you need, such as pools or gyms, when browsing hotels. OR Create a lis... »»
Lack of filtering options for amenities

Fix: When searching for hotels, use the general search filters available in the app to narrow down your options based on location and price, even... »»
 
Bugs issue
App generates unnecessary paper

Fix: Opt for digital receipts and confirmations in the app settings to minimize paper usage. Check if there’s an option to receive everything ele... »»
App generates unnecessary paper for reservations

Fix: Opt for digital confirmations and receipts whenever possible. Check your app settings to see if there’s an option to receive only digital co... »»
App performance issues after updates

Fix: Clear the app cache by going to your phone settings, selecting the app, and choosing the option to clear cache. This can help improve perfor... »»
Mobile key functionality is unreliable

Fix: Ensure that your phone's Bluetooth is turned on and that you are within the designated range of the door lock. If the mobile key does not wo... »»
Inconsistent mobile check-in process

Fix: Before your arrival, confirm your check-in time through the app and ensure that your reservation is correctly displayed. If you encounter is... »»
 
Ads issue
Overly large fonts and excessive advertisements

Fix: Adjust your phone's display settings to a smaller font size, which may help reduce the size of text in the app. OR Try to ignore advertis... »»
Excessive advertisements and large fonts

Fix: Adjust your device's display settings to reduce text size, which may help with the app's readability. You can also try to ignore ads and foc... »»
 
Compatibility issue
App features vary between users

Fix: Ensure that you have the latest version of the app installed, as features may differ based on updates. OR Check your account settings to... »»
 
Slow issue
Slow performance during peak times

Fix: Try using the app during off-peak hours when server load may be lower, or switch to a Wi-Fi connection for better performance. OR Clear t... »»
 
Support issue
Limited customer support for app issues

Fix: Utilize the app's FAQ section for common issues and troubleshooting tips that may resolve your problem. OR Join online forums or communit... »»
Customer service response times can be slow

Fix: Utilize the app’s FAQ section for quick answers to common questions, which can save you time waiting for a response. OR If you need immed... »»
 
Notifications issue
App does not notify when room is ready early

Fix: Check the app periodically for updates on your room status, especially if you arrive early. You can also ask the front desk for updates upon... »»
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 what users are saying
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~ from our NLP analysis of 2,180,988 combined software ratings.

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 Private Data Marriott Bonvoy collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Search History
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Financial Info
    • Location
    • Diagnostics