fix problems on Enterprise CarShare [iphone]

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—— Run into issues on Enterprise CarShare? Get help pending when official support gets back to you!

Enterprise CarShare
Info:
company: EAN Services, LLC
: https://www.enterprisecarshare.com/us/en/contact-us.html
: www.enterprisecarshare.com
Chat with our AI-based Enterprise CarShare Support
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UI issue

No way to see past trips

Fix: 1. Check Account Settings: Open the app, go to your account settings, and look for a 'Trip History' or 'Past Trips' section. If available, i... ⇲

Navigation not intuitive

Fix: 1. Familiarize with the Interface: Spend some time exploring the app's interface to understand its layout and features. Look for a tutorial... ⇲
 
Bugs issue

Not enough cars available

Fix: 1. Check Different Locations: If cars are not available in your immediate area, try searching in nearby locations or different neighborhoods... ⇲

Errors when no reservations exist

Fix: 1. Clear App Cache: Go to Settings > General > iPhone Storage, find Enterprise CarShare, and select 'Offload App'. This can help resolve any... ⇲

Limited availability of vehicles near user locations

Fix: 1. Expand Search Radius: When searching for vehicles, try increasing the search radius to include nearby areas where more cars may be availa... ⇲
 
Customization issue

Limited luxury car options

Fix: 1. Check Availability Regularly: Luxury cars may not always be available. Regularly check the app for new listings or availability updates.... ⇲

Cars feel cheap with few options

Fix: 1. Read Reviews: Before booking, read reviews of specific car models available in the app to ensure they meet your expectations. 2. Choose... ⇲

Lack of dynamic pricing

Fix: 1. Monitor Prices: Regularly check the app for pricing changes, as prices may vary based on demand and availability. 2. Book During Off-Pea... ⇲
 
Payments issue

Difficult to change payment method on app

Fix: 1. Access Payment Settings: Open the app, go to your account settings, and look for a 'Payment Methods' or 'Billing' section. Follow the pro... ⇲
 
Login issue

Login process is cumbersome

Fix: 1. Use Touch ID or Face ID: If available, enable Touch ID or Face ID in the app settings for quicker access. 2. Save Login Credentials: Ens... ⇲

Enterprise CarShare does not remember Touch ID

Fix: 1. Re-enable Touch ID: Go to the app settings and disable Touch ID, then re-enable it to reset the feature. 2. Update the App: Ensure that... ⇲
 
Notifications issue

No notifications for reservation cancellations

Fix: 1. Check Notification Settings: Go to your iPhone Settings > Notifications > Enterprise CarShare and ensure that notifications are enabled.... ⇲

Cancellation of reservations without prior notice

Fix: 1. Review Cancellation Policies: Familiarize yourself with the app's cancellation policies to understand the circumstances under which reser... ⇲
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 what users are saying
Good experience
95.1%

Neutral
2.8%

Bad experience
2.2%

~ from our NLP analysis of 6,138 combined software ratings.

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 Private Data Enterprise CarShare collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics