fix problems on Free2move [iphone]

—— Run into issues on Free2move ? Get help pending when official support gets back to you!

Free2move | Car Share & Rental

Info:

company: Free2move Deutschland GmbH

: https://www.free2move.com/

: www.free2move.com

Chat with our AI-based Free2move Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Complicated car reservation process

Fix: 1. Start by opening the Free2move app and logging into your account. 2. Familiarize yourself with the main dashboard where you can see avail... »»

Delayed customer service response

Fix: 1. Check the app for any available self-service options that may resolve your issue without needing to contact customer service. 2. If you m... »»

Payments issue

Inconsistent pricing structure

Fix: 1. Before making a reservation, compare prices for similar vehicles across different times and locations to understand the pricing variabili... »»

Difficulties updating payment information

Fix: 1. Open the app and navigate to your account settings. 2. Look for the payment information section and select the option to update your paym... »»

High processing fees for tickets

Fix: 1. Review the terms and conditions related to processing fees in the app to understand when they apply. 2. If you receive a ticket, pay it p... »»

Inability to confirm payment updates in app

Fix: 1. After updating your payment information, check for a confirmation email or notification within the app. 2. If you do not receive confirma... »»

Confusing trip pricing options

Fix: 1. Before booking, carefully read the pricing breakdown provided in the app to understand all charges. 2. Use the app's help section to clar... »»

Bugs issue

Poor app functionality

Fix: 1. Ensure that your app is updated to the latest version by checking the App Store for updates. 2. Clear the app's cache by going to your iP... »»

Unreliable vehicle conditions

Fix: 1. Before renting, check the vehicle's condition by reviewing any available photos and descriptions in the app. 2. If you receive a vehicle... »»

Features issue

Lack of maintenance reporting feature

Fix: 1. If you notice any maintenance issues with a vehicle, document the problem with photos and detailed notes. 2. Use the app's customer servi... »»

Support issue

Inadequate customer support

Fix: 1. Utilize the app's FAQ section to find answers to common questions before reaching out to customer support. 2. When contacting support, be... »»

Long wait times for issue resolution

Fix: 1. When submitting an issue, provide all necessary details upfront to minimize back-and-forth communication. 2. Set a reminder to follow up... »»

Unhelpful customer service representatives

Fix: 1. When contacting customer service, clearly outline your issue and what resolution you are seeking to help guide the conversation. 2. If th... »»

Account issue

Account deactivation without notification

Fix: 1. Regularly check your email and app notifications for any updates regarding your account status. 2. If your account is deactivated, try lo... »»

Delayed access to service after account issues

Fix: 1. If your account access is delayed, check your email for any notifications regarding the status of your account. 2. Keep a record of your... »»

Poor communication regarding account status

Fix: 1. Regularly check your email and app notifications for updates regarding your account. 2. If you have concerns, proactively reach out to cu... »»

Availability issue

Limited vehicle availability in certain areas

Fix: 1. Use the app to search for vehicles in nearby locations if your preferred area has limited options. 2. Consider adjusting your rental time... »»

Scanning issue

Issues with app scanning for documents

Fix: 1. Ensure that your camera lens is clean and that you have good lighting when scanning documents. 2. Hold the document steady and within the... »»

Information issue

Inaccurate parking information

Fix: 1. Always double-check parking information with local regulations or maps to confirm accuracy. 2. If you find discrepancies, report them thr... »»

Crashes issue

Frequent app crashes

Fix: 1. Ensure your device's operating system is up to date, as compatibility issues can cause crashes. 2. Clear the app's cache and data by goin... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

94.9%

Bad experience

3.6%

Neutral

1.5%

~ from our NLP analysis of 13,464 combined software ratings.

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Private Data Free2move collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Diagnostics