fix problems on Getaround [iphone]

—— Run into issues on Getaround? Get help pending when official support gets back to you!

Getaround - Car rental

Info:

company: Getaround

: https://en.getaround.com/help

: en.getaround.com

Chat with our AI-based Getaround Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App freezes during photo upload

Fix: 1. Ensure your app is updated to the latest version. Go to the App Store, search for Getaround, and tap 'Update' if available. 2. Clear the... »»

Slow photo sending during pickup

Fix: 1. Ensure you have a strong internet connection. Test your Wi-Fi or cellular data speed using a speed test app. 2. Close any background apps... »»

Performance issue

Poor app performance after migration

Fix: 1. Clear the app cache by going to Settings > General > iPhone Storage > Getaround > Offload App. Reinstall the app from the App Store. 2. R... »»

Payments issue

High booking fees

Fix: 1. Compare prices with other car rental services to ensure you are getting a competitive rate. 2. Look for promotional codes or discounts th... »»

Exorbitant insurance fees

Fix: 1. Review the insurance options available in the app and select the one that best fits your needs. Sometimes, opting for a lower coverage pl... »»

Unclear refund process for deposits

Fix: 1. Review the app's terms and conditions regarding deposits and refunds to understand the process. 2. Keep a record of all transactions and... »»

Late fees for minor delays

Fix: 1. Set reminders for your return time to avoid late fees. Use your phone's alarm or calendar app to alert you ahead of time. 2. If you antic... »»

Delayed refunds for overcharges

Fix: 1. Keep a record of all transactions and communications regarding your refund request. 2. Use the in-app support feature to follow up on you... »»

Support issue

Inconsistent customer service response

Fix: 1. Use the in-app support feature to submit your inquiries, as this may provide a more direct line to customer service. 2. Keep a log of you... »»

No phone support for urgent issues

Fix: 1. Use the in-app chat feature for immediate assistance, as this may provide quicker responses than email. 2. Keep your inquiries concise an... »»

Account issue

Difficulty in verifying identity

Fix: 1. Ensure that you are using a clear and well-lit photo for identity verification. 2. Double-check that all required documents are uploaded... »»

Account blocking without clear reason

Fix: 1. Review the app's terms of service to ensure compliance with all rules. 2. If your account is blocked, check your email for any communicat... »»

UI issue

Lack of exact car location in app

Fix: 1. Ensure that location services are enabled for the app by going to Settings > Privacy > Location Services and selecting Getaround. 2. Refr... »»

No calendar view for car bookings

Fix: 1. Use your device's calendar app to manually input your booking dates and times for better organization. 2. Check if the app has a feature... »»

Process issue

Complicated return process

Fix: 1. Review the return instructions in the app before your rental period ends to familiarize yourself with the process. 2. Take photos of the... »»

Confusing booking process

Fix: 1. Take your time to read through each step of the booking process carefully. 2. Use the app's help section or FAQ for guidance on specific... »»

Bugs issue

Inaccurate rental availability

Fix: 1. Refresh the app or restart your phone to ensure you are viewing the most current availability. 2. Check for any filters that may be limit... »»

Maintenance issue

Poor vehicle maintenance

Fix: 1. Before renting, check the vehicle's condition and report any issues through the app immediately. 2. Read reviews of the vehicle and owner... »»

Verification issue

Issues with rental insurance verification

Fix: 1. Ensure that all required insurance documents are uploaded correctly and meet the app's specifications. 2. Double-check the insurance poli... »»

Updates issue

Lack of updates during rental process

Fix: 1. Check the app settings to ensure notifications are enabled for updates regarding your rental. 2. Regularly check the app for any updates... »»

Privacy issue

Inappropriate sharing of contact information with car owners

Fix: 1. Review the app's privacy settings to manage how your information is shared. 2. Use the in-app messaging feature to communicate with car o... »»

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what users are saying

Good experience

77.8%

Bad experience

20.0%

Neutral

2.2%

~ from our NLP analysis of 3,073 combined software ratings.

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Private Data Getaround collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Financial Info
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Diagnostics
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Usage Data
- Other Data