fix problems on My Starkey [iphone]

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—— Run into issues on My Starkey? Get help pending when official support gets back to you!

My Starkey
Info:
company: Starkey Laboratories
: http://www.starkey.com
: www.starkey.com
Chat with our AI-based My Starkey Support
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Network issue

Automatic connection during calls

Fix: 1. Go to Settings > Bluetooth and tap the 'i' icon next to your hearing aids. 2. Disable 'Connect Automatically' if this option is available... ⇲

Too many steps to connect

Fix: 1. Create a shortcut for the My Starkey app on your home screen for quicker access. 2. Familiarize yourself with the pairing process and pra... ⇲

My Starkey loses connection intermittently

Fix: 1. Ensure that your iPhone is within a reasonable distance from the hearing aids to maintain a stable connection. 2. Restart both the iPhone... ⇲

Error messages when connecting

Fix: 1. Ensure that your hearing aids are charged and turned on. 2. Restart the My Starkey app and try reconnecting the hearing aids. OR 1. Fo... ⇲
 
Bugs issue

Basic app functionality

Fix: 1. Explore the app settings to ensure all features are enabled. 2. Refer to the user manual or online resources for tips on maximizing app f... ⇲

Hearing aids not charging properly

Fix: 1. Ensure the charging contacts on both the hearing aids and the charger are clean and free of debris. 2. Check the power source of the char... ⇲

Requires phone reboot to function

Fix: 1. Ensure that both the iPhone and the My Starkey app are updated to the latest versions. 2. Clear the app cache by uninstalling and reinsta... ⇲
 
Battery issue

Fast battery drain

Fix: 1. Reduce the app's background activity by going to Settings > My Starkey and toggling off Background App Refresh. 2. Lower the volume on yo... ⇲
 
Audio issue

Inconsistent audio in one hearing aid

Fix: 1. Check the battery level of the affected hearing aid and replace it if necessary. 2. Clean the hearing aid microphone and speaker openings... ⇲

Streaming issues with music

Fix: 1. Ensure that your hearing aids are properly connected to your iPhone via Bluetooth. 2. Check the audio settings in the My Starkey app to e... ⇲

Inability to mute ambient sound during calls

Fix: 1. Check the app settings to see if there is an option to mute ambient sound during calls. 2. Adjust the volume settings on your hearing aid... ⇲
 
Compatibility issue

My Starkey fails to recognize hearing aids

Fix: 1. Ensure the hearing aids are charged and turned on. 2. Restart the My Starkey app and try reconnecting the hearing aids. 3. Check Bluetoot... ⇲
 
Installation issue

Requires frequent reinstallation

Fix: 1. Ensure your iPhone has enough storage space to accommodate the app. Go to Settings > General > iPhone Storage. 2. Regularly clear the app... ⇲
 
UI issue

Tap control malfunctions

Fix: 1. Ensure the tap control feature is enabled in the My Starkey app settings. 2. Clean the area around the tap control on the hearing aid to... ⇲
 
Notifications issue

No alerts for messages on silent

Fix: 1. Go to Settings > Notifications and ensure that notifications for the My Starkey app are enabled. 2. Check if the app has its own notifica... ⇲
 
Crashes issue

My Starkey shuts down unexpectedly

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app cache by unins... ⇲

My Starkey turns off shortly after opening

Fix: 1. Ensure your iPhone is updated to the latest iOS version by going to Settings > General > Software Update. 2. Clear the app cache by unins... ⇲
 
Updates issue

Inconsistent performance after updates

Fix: 1. After an update, restart your iPhone to ensure all changes take effect. 2. Check the My Starkey app settings to ensure all features are c... ⇲
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 what users are saying
Good experience
50.0%

Bad experience
33.3%

Neutral
16.7%

~ from our NLP analysis of 24 combined software ratings.

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 Private Data My Starkey collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Usage Data
    • Diagnostics