fix problems on Oticon Companion [iphone]

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—— Run into issues on Oticon Companion? Get help pending when official support gets back to you!

Oticon Companion
Info:
company: Oticon A/S
: https://www.oticon.global/hearing-aid-users/hearing-aids/products/product-details?productId=542882&accessory
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Compatibility issue

difficulties pairing with devices

Fix: 1. Ensure that your hearing aids are in pairing mode. Refer to the user manual for specific instructions on how to activate pairing mode. 2... ⇲

inconsistent performance across devices

Fix: 1. Check for software updates for both the Oticon Companion app and your iPhone. Keeping both updated can improve compatibility and performa... ⇲

limited functionality with multiple devices

Fix: 1. Check if your hearing aids support multi-device connectivity. Refer to the user manual for details. 2. If they do, ensure that you are f... ⇲
 
Slow issue

slow startup time

Fix: 1. Close other apps running in the background to free up system resources. Double-tap the home button (or swipe up from the bottom on newer... ⇲
 
Bugs issue

features unresponsive after reboot

Fix: 1. After rebooting, ensure that the app is fully updated. Open the App Store, go to your profile, and check for updates. 2. If features rem... ⇲

wearing time not recorded if app not opened

Fix: 1. Make it a habit to open the app at least once a day to ensure that wearing time is recorded. 2. Check the app settings to see if there i... ⇲

inaccurate wearing goal tracking

Fix: 1. Ensure that the app is updated to the latest version, as updates may fix tracking issues. 2. Check the settings to ensure that the weari... ⇲
 
Installation issue

requires frequent app reinstallations

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check available space. If low, delete unn... ⇲
 
Network issue

Bluetooth disconnects often

Fix: 1. Ensure that your hearing aids are within the recommended range for Bluetooth connectivity. 2. Turn off Bluetooth on your iPhone and turn... ⇲
 
UI issue

lack of intuitive user interface

Fix: 1. Familiarize yourself with the app by exploring all menus and settings. Take notes on where specific features are located. 2. Look for on... ⇲

Oticon Companion does not provide clear guidance for operation

Fix: 1. Explore the app's help section or user manual for guidance on features and operations. 2. Look for online tutorials or videos that demon... ⇲
 
Audio issue

no sound feedback for locating hearing aids

Fix: 1. Check the app settings to see if there is an option to enable sound feedback for locating hearing aids. 2. Ensure that your iPhone's vol... ⇲

volume control issues

Fix: 1. Ensure that the app is updated to the latest version, as updates may resolve volume control issues. 2. Check the volume settings on both... ⇲

human voice focus feature unreliable

Fix: 1. Ensure that the app and hearing aids are updated to the latest versions, as updates may improve feature reliability. 2. Test the feature... ⇲

difficulties switching between audio sources

Fix: 1. Ensure that the app is updated to the latest version, as updates may improve audio source switching. 2. Check the audio source settings... ⇲
 
Support issue

customer support response delays

Fix: 1. Check the app for any FAQs or troubleshooting guides that may address your issue without needing to contact support. 2. Use community fo... ⇲

expensive hearing aids with inadequate app support

Fix: 1. Regularly check for updates to both the hearing aids and the app, as improvements may be made over time. 2. Explore alternative apps tha... ⇲
 
Syncing issue

Oticon Companion fails to remember previous connections

Fix: 1. Ensure that your iPhone's Bluetooth settings are configured to remember devices. Go to Settings > Bluetooth and check if the hearing aids... ⇲
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 what users are saying
Bad experience
62.7%

Good experience
29.1%

Neutral
8.2%

~ from our NLP analysis of 1,153 combined software ratings.

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 Private Data Oticon Companion collects from your iPhone
  1. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Contact Info
    • Identifiers
    • Usage Data
    • Diagnostics