fix problems on MyPhonak [iphone]

—— Run into issues on MyPhonak? Get help pending when official support gets back to you!

myPhonak

Info:

company: Sonova AG

: https://product-support.phonak.com/s/topic/0TO6f000000kN06GAE/apps?language=en_US

: www.phonak.com

Chat with our AI-based myPhonak Support

🛠️ Common myPhonak Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

myPhonak frequently disconnects from hearing aids

Fix: Ensure that your hearing aids are fully charged and within range of your iPhone. Check the Bluetooth settings on your iPhone to confirm that... ⇲

myPhonak does not hold custom settings

Fix: After adjusting your settings, make sure to save them before exiting the app. Look for a 'Save' or 'Apply' button in the app to ensure your... ⇲

Slow issue

Slow to connect to hearing aids

Fix: Make sure your hearing aids are turned on and in pairing mode. If they are not connecting quickly, try turning off Bluetooth on your iPhone... ⇲

Crashes issue

myPhonak crashes during adjustments

Fix: Ensure that your iPhone's operating system is up to date. Go to Settings > General > Software Update to check for updates. An outdated OS ca... ⇲

Settings issue

Limited control over sound settings

Fix: Explore the app's settings thoroughly to ensure you are not missing any advanced options. Sometimes, features are hidden under submenus or r... ⇲

Volume adjustments reset unexpectedly

Fix: After adjusting the volume, make sure to save the settings if prompted. If the app does not prompt you, try closing the app completely and r... ⇲

Inability to adjust settings while streaming

Fix: Check if there is a 'Settings' or 'Adjust' button available on the streaming interface. Some apps allow for limited adjustments during strea... ⇲

Audio issue

Feedback and echo issues during use

Fix: Adjust the microphone settings in the app. Lowering the microphone sensitivity can help reduce feedback and echo. Experiment with different... ⇲

Limited functionality when streaming audio

Fix: Check the app settings to see if there are any options to enhance audio streaming quality or functionality. Sometimes, there are hidden sett... ⇲

Network issue

Inconsistent Bluetooth pairing

Fix: Forget the hearing aids in your iPhone's Bluetooth settings and then re-pair them. Go to Settings > Bluetooth, find your hearing aids, tap t... ⇲

Requires internet connection for initial setup

Fix: If you are having trouble with the initial setup, try connecting to a different Wi-Fi network or using mobile data if available. Sometimes,... ⇲

myPhonak fails to connect without restarting

Fix: Try resetting your hearing aids by turning them off and on again. This can sometimes resolve connection issues without needing to restart th... ⇲

myPhonak does not stay connected in the background

Fix: Check your iPhone's background app refresh settings. Go to Settings > General > Background App Refresh and ensure it is enabled for the myPh... ⇲

Frequent need to re-pair devices

Fix: Ensure that your hearing aids are fully charged and within range of your iPhone to maintain a stable connection. If they are frequently disc... ⇲

UI issue

myPhonak lacks user-friendly interface

Fix: Familiarize yourself with the app by exploring all its features and settings. Sometimes, taking time to learn the layout can improve your ex... ⇲

Difficult to navigate between settings

Fix: Take notes on the layout of the app and the location of key settings to help you remember where to find them. This can make navigation easie... ⇲

Customization issue

Health tracking features are unnecessary

Fix: If you find the health tracking features distracting, check if there is an option to disable or hide them in the app settings. OR Conside... ⇲

myPhonak does not allow for detailed sound customization

Fix: Explore all available settings in the app, as some customization options may be located in advanced settings or under different categories.... ⇲

Syncing issue

Profiles disappear after a few days

Fix: Ensure that you are saving your profiles correctly before exiting the app. Look for a 'Save' option after making changes to your profiles.... ⇲

Support issue

Poor customer support response

Fix: Utilize the app's FAQ or help section for immediate answers to common questions. This can often provide quicker solutions than waiting for c... ⇲