fix problems on OneTouch Reveal [iphone]

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—— Run into issues on OneTouch Reveal? Get help pending when official support gets back to you!

OneTouch Reveal® app
Info:
company: LifeScan, Inc.
: https://www.onetouch.com/OneTouchReveal
: www.onetouch.com
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Security issue
OneTouch Reveal requires mandatory password

Fix: 1. If you find the password requirement cumbersome, check if there is an option in the app settings to enable biometric login (like Face ID... ⇲
 
Privacy issue
Data sharing settings are unclear

Fix: 1. Navigate to the app's settings and look for a section labeled 'Data Sharing' or 'Privacy'. This section should provide information on wha... ⇲
Privacy concerns regarding data sharing

Fix: 1. Review the app's privacy settings to see what data is being shared and with whom. Adjust these settings according to your comfort level.... ⇲
 
Customization issue
Inability to mark fasting blood sugars

Fix: 1. Check if there is a specific section in the app for logging fasting blood sugars. This may be under 'Add Entry' or 'Log Blood Sugar'. 2.... ⇲
Meal tagging is inflexible

Fix: 1. Explore the app's meal tagging feature to see if there are preset options you can choose from. If not, consider using a notes section to... ⇲
No zipper on case for needles and lancets

Fix: 1. Consider using a small pouch or bag with a zipper to store your needles and lancets securely. 2. Look for alternative cases or organizers... ⇲
Limited historical data entry for A1C

Fix: 1. If the app does not allow for extensive historical data entry, consider keeping a separate log (digital or paper) for A1C results. 2. Use... ⇲
OneTouch Reveal does not allow for easy entry of additional health metrics

Fix: 1. Use the notes feature within the app to manually log additional health metrics. 2. Consider using a separate health tracking app that all... ⇲
 
Network issue
Bluetooth connection issues after updates

Fix: 1. After an update, restart both your iPhone and the meter to refresh the Bluetooth connection. 2. Go to Settings > Bluetooth on your iPhone... ⇲
 
Support issue
Customer support is unresponsive

Fix: 1. Check the app for any self-help resources, such as FAQs or troubleshooting guides that may address your issue. 2. Look for community foru... ⇲
 
Syncing issue
Manual entries do not sync to web version

Fix: 1. Ensure that you are logged into the same account on both the app and the web version. 2. Check if there is a specific sync option for man... ⇲
 
UI issue
OneTouch Reveal complexity makes monitoring difficult

Fix: 1. Familiarize yourself with the app's layout by exploring each section. Take notes on where specific features are located. 2. Utilize any t... ⇲
Color coding for glucose levels may be confusing

Fix: 1. Familiarize yourself with the color coding system by reviewing the app's help section or user guide. 2. Create a reference chart for your... ⇲
OneTouch Reveal interface can be cumbersome after updates

Fix: 1. Take time to explore the new interface after an update. Familiarize yourself with any new features or layout changes. 2. Check the app's... ⇲
 
Storage issue
No option to store medical support contacts

Fix: 1. Use the notes feature within the app to manually enter and store important medical contacts. 2. Alternatively, create a separate contact... ⇲
 
Crashes issue
OneTouch Reveal crashes or freezes

Fix: 1. Ensure that your iPhone's operating system is updated to the latest version. Go to Settings > General > Software Update. 2. Try uninstall... ⇲
 
Updates issue
Lack of updates for syncing issues

Fix: 1. Regularly check the App Store for updates to the OneTouch Reveal app. 2. If syncing issues persist, consider documenting the problems and... ⇲
 
Compatibility issue
Inconsistent performance across devices

Fix: 1. Ensure that the app is updated to the same version on all devices. Check the App Store for updates. 2. Clear the app's cache on each devi... ⇲
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 what users are saying
Good experience
95.7%

Neutral
2.6%

Bad experience
1.7%

~ from our NLP analysis of 143,303 combined software ratings.

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 Private Data OneTouch Reveal collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics