fix problems on Dexcom Clarity [iphone]

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—— Run into issues on Dexcom Clarity? Get help pending when official support gets back to you!

Dexcom Clarity
Info:
company: Dexcom
: http://www.dexcom.com/tech-support
: www.dexcom.com
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Compatibility issue
Limited support for iPad

Fix: If you are using an iPad, consider using the Dexcom Clarity web version instead of the app. This version is optimized for larger screens and... ⇲
Lack of horizontal view support on iPhone and iPad

Fix: If you prefer a horizontal view, consider using the web version of Dexcom Clarity on a tablet or computer, which supports horizontal viewing... ⇲
 
Bugs issue
Frequent sensor failures

Fix: Check the expiration date on your sensors and ensure they are stored properly. Sensors should be kept at room temperature and not exposed to... ⇲
Inconsistent data display

Fix: If you notice inconsistencies, try refreshing the app by pulling down on the screen to refresh the data. Ensure that your sensor is function... ⇲
Basic A1C guide not functioning

Fix: If the A1C guide is not functioning, ensure that your app is updated to the latest version. Sometimes, bugs are fixed in newer releases. O... ⇲
 
Login issue
Difficulties with sign-in process

Fix: If you are having trouble signing in, ensure that you are using the correct email and password. If you have forgotten your password, use the... ⇲
 
Customization issue
Missing specific date report generation

Fix: To generate reports for specific dates, navigate to the 'Reports' section in the app. Use the date range selector to choose the specific dat... ⇲
No personal note feature for events

Fix: While the app does not have a built-in note feature, you can keep a separate journal or use a note-taking app on your phone to log events. M... ⇲
Limited daily report details

Fix: To get more detailed daily reports, consider exporting your data to a CSV file and analyzing it in a spreadsheet application where you can c... ⇲
No food and medication log

Fix: While Dexcom Clarity does not have a built-in food and medication log, you can use a separate app designed for tracking food intake and medi... ⇲
Inability to adjust graph ranges

Fix: Currently, Dexcom Clarity does not allow users to adjust graph ranges. As a workaround, you can take screenshots of the graphs and use image... ⇲
No average glucose for each day

Fix: To calculate the average glucose for each day, you can export your data to a CSV file and use spreadsheet software to calculate the average... ⇲
Percentage in range metric is unhelpful

Fix: If the percentage in range metric is not useful for you, consider focusing on other metrics provided in the app that may be more relevant to... ⇲
 
Crashes issue
Dexcom Clarity crashes or shows no data

Fix: If the app crashes, try clearing the app's cache by going to your iPhone settings, selecting the Dexcom Clarity app, and choosing 'Clear Cac... ⇲
 
Settings issue
Urgent low alarms cannot be silenced

Fix: To manage urgent low alarms, go to the app settings and adjust the alarm settings. You can set the alarm to a higher threshold or turn off t... ⇲
 
Syncing issue
Poor integration with Apple Health

Fix: To improve integration, ensure that you have enabled all necessary permissions for Dexcom Clarity to share data with Apple Health. Go to you... ⇲
Delayed data synchronization between apps

Fix: Ensure that both apps are updated to the latest version, as updates often fix synchronization issues. Check your internet connection as well... ⇲
 
UI issue
Reports are too small and hard to read

Fix: To improve readability, try exporting the reports to a larger screen or printing them out. You can also zoom in on the reports if viewing th... ⇲
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 what users are saying
Good experience
89.7%

Bad experience
6.7%

Neutral
3.6%

~ from our NLP analysis of 10,302 combined software ratings.

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 Private Data Dexcom Clarity collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Contacts