fix problems on MySugr [iphone]

—— Run into issues on MySugr? Get help pending when official support gets back to you!

mySugr - Diabetes Tracker Log

Info:

company: mySugr GmbH

: https://support.mysugr.com/

: mysugr.com

Chat with our AI-based mySugr Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

No dark mode option

Fix: Check your iPhone settings to see if you can enable dark mode system-wide. Go to Settings > Display & Brightness and select 'Dark'. This may... »»

Inability to adjust entry times for synced meters

Fix: Manually adjust the time of the entries after syncing. Go to the log where the entries are displayed, tap on the entry you want to adjust, a... »»

Notifications issue

Annoying notification sounds

Fix: Go to the app settings and look for notification settings. You may be able to turn off sound notifications or change them to a less intrusiv... »»

Customization issue

Limited customization of content

Fix: Explore the app settings to see if there are any options for customizing the dashboard or data entries. Some apps allow you to rearrange or... »»

Settings issue

No visibility or editing of scheduled reminders

Fix: Check the app's settings for reminders. If you can’t find an option to edit, try deleting the existing reminder and creating a new one with... »»

Manual Entry issue

Requires manual entry for some data

Fix: Create a routine for entering data at specific times of the day to make it easier to remember. You can also use the notes feature in the app... »»

Bugs issue

Crashes or bugs reported in the past

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for mySugr, and check for updates. Developers often relea... »»

Need for double entry of data in some cases

Fix: Try to streamline your data entry process by using the app's features to log data in bulk or at specific intervals, reducing the need for do... »»

Compatibility issue

Limited integration with certain devices

Fix: Check the mySugr website or user manual for a list of compatible devices. If your device is not listed, consider using a different device th... »»

Payments issue

Paid features can be expensive

Fix: Evaluate which paid features are essential for your diabetes management and consider using the free features effectively before committing t... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

93.2%

Bad experience

3.6%

Neutral

3.1%

~ from our NLP analysis of 23,505 combined software ratings.

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Private Data mySugr collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

mySugr PRO: Monthly: $2.99 Enables all mySugr PRO features.
mySugr PRO: Yearly: $27.99 Enables all mySugr PRO features for a year.
mySugr Coaching: $19.99 All features of mySugr Coaching.
mySugr Coaching: $199.99 All features of mySugr Coaching.
mySugr Coaching: $399.99 All features of mySugr Coaching.
mySugr Coaching: $39.99 All features of mySugr Coaching.