fix problems on Rail Europe [iphone]

—— Run into issues on Rail Europe? Get help pending when official support gets back to you!

Rail Europe - Train Tickets

Info:

company: Rail Europe

: https://www.raileurope.com/contact/new

: www.raileurope.com

Chat with our AI-based Rail Europe Support

🛠️ Common Rail Europe Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Rail Europe freezes

Fix: Force close the app by double-tapping the home button (or swiping up from the bottom on newer iPhones) and swiping the Rail Europe app off t... ⇲

Interface not user friendly

Fix: Familiarize yourself with the app by exploring each section. Take notes on where features are located to improve your navigation experience.... ⇲

Customization issue

Slider replaced by drop down

Fix: If the drop-down is not functioning as expected, try tapping on it to ensure it expands fully. If it’s still an issue, restart the app to re... ⇲

UI issue

Back button missing

Fix: Use the home button to exit the current screen and navigate back to the previous section. Alternatively, swipe from the left edge of the scr... ⇲

Syncing issue

Tickets not transmitted to rail provider

Fix: Ensure that you have a stable internet connection when purchasing tickets. If the issue persists, try logging out and back into the app to r... ⇲

Tickets not appearing in app

Fix: Refresh the app by pulling down on the ticket list screen to reload your tickets. Ensure you are logged into the correct account associated... ⇲

Tickets unrecognized at self-service station

Fix: Ensure that you have a stable internet connection to access your tickets. If the self-service machine is not recognizing your ticket, try re... ⇲

Gameplay issue

No tutorial for mobile pass

Fix: Explore the app's help section or FAQ to find any written guides or tips on using the mobile pass feature. OR Look for online resources o... ⇲

Bugs issue

Start date mismatch on pass

Fix: Double-check the date you selected during the booking process. If there’s a discrepancy, you may need to rebook your pass with the correct d... ⇲

Reference number not recognized

Fix: Verify that you are entering the reference number correctly, including any letters or special characters. Try copying and pasting it if poss... ⇲

Bugs with ticket exchanges

Fix: Try restarting the app and attempting the exchange process again. Ensure that you are following the correct steps as outlined in the app.... ⇲

Cannot add a trip

Fix: Ensure that you are following the correct steps to add a trip. Check if there are any restrictions or requirements for adding trips in the a... ⇲

Slow issue

Laggy performance

Fix: Close any other apps running in the background to free up memory. You can do this by double-tapping the home button and swiping up on the ap... ⇲

Slow login

Fix: Ensure you have a stable internet connection. If the login is slow, try logging in during off-peak hours when server traffic may be lower.... ⇲

Payments issue

Flat booking fee

Fix: Review the booking fee structure in the app to understand the charges. If you find it excessive, consider comparing prices with other ticket... ⇲

Login issues

Fix: Double-check your login credentials for accuracy. If you have forgotten your password, use the 'Forgot Password' feature to reset it. OR... ⇲

Freezing issue

Rail Europe unresponsive

Fix: Force close the app and restart it. If it remains unresponsive, restart your device to clear any temporary issues. OR Check for updates i... ⇲

Rail Europe completely frozen

Fix: Force close the app and restart it. If it remains frozen, restart your device to clear any temporary issues. OR If the problem persists,... ⇲

Network issue

Connection problems

Fix: Ensure that your device is connected to a stable Wi-Fi or cellular network. Try toggling Airplane mode on and off to reset the connection.... ⇲

Account issue

Cannot reset password

Fix: Ensure you are using the correct email address associated with your account when requesting a password reset. Check your spam folder for the... ⇲