fix problems on Rexton App [iphone]

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—— Run into issues on Rexton App? Get help pending when official support gets back to you!

Rexton App
Info:
company: Sivantos Pte. Ltd.
: https://www.rexton.com/en/service/contact/
: www.rexton.com
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Bugs issue

Hearing aids shut off unexpectedly

Fix: Ensure that the hearing aids are fully charged. If they are rechargeable, place them in the charger for a full cycle. If they use batteries,... ⇲

Directional control only works on one side

Fix: Check the settings in the Rexton App to ensure that directional control is enabled for both hearing aids. Navigate to the directional settin... ⇲
 
Network issue

Assist feature fails to communicate with hearing aids

Fix: Make sure that the Assist feature is enabled in the app settings. Go to the Assist section and toggle it on if it is off. OR Try restarti... ⇲

Frequent dropouts during use

Fix: Ensure that your hearing aids are within the recommended range for Bluetooth connectivity. Move closer to your iPhone to see if the dropouts... ⇲

Rexton App randomly disconnects from hearing aids

Fix: Check for any interference from other Bluetooth devices. Turn off other devices that may be causing connectivity issues and see if the probl... ⇲

Requires frequent resets of Bluetooth connection

Fix: Check for any software updates for your iPhone and the Rexton App, as updates can often fix connectivity issues. OR Consider resetting yo... ⇲
 
Settings issue

Rexton App does not retain settings

Fix: After making changes in the app, ensure you save the settings before exiting. Look for a 'Save' or 'Apply' button after adjustments. OR I... ⇲

Inability to track hearing aid information within the app

Fix: Explore the app settings to see if there is an option to enable tracking of hearing aid information. Sometimes, this feature is hidden in ad... ⇲
 
Battery issue

Battery checker only works for one hearing aid

Fix: Check if both hearing aids are properly connected to the app. Go to the Bluetooth settings and ensure both devices are listed and connected.... ⇲

Rechargeable battery life is poor

Fix: Ensure that you are charging the hearing aids according to the manufacturer's instructions. Avoid overcharging and ensure they are stored in... ⇲
 
UI issue

Rexton App interface is not intuitive

Fix: Familiarize yourself with the app by exploring each section. Take notes on where specific features are located to help navigate more easily... ⇲

No easy access to specific features

Fix: Create a list of the features you use most often and note their locations in the app. This can help you navigate more quickly in the future.... ⇲

Rexton App interface changed unexpectedly

Fix: Check if there was a recent update to the app that may have changed the interface. Review the update notes in the App Store for any changes... ⇲
 
Audio issue

Inconsistent audio quality when switching apps

Fix: Check the audio settings on your iPhone. Go to Settings > Sounds & Haptics and ensure that the volume levels are consistent across apps. O... ⇲

Limited functionality for sound enhancements

Fix: Explore the app settings to see if there are any additional sound enhancement features that can be enabled. Sometimes, these features are hi... ⇲

No option to mute hearing aid microphone

Fix: Check the app settings to see if there is a feature to mute the microphone. Sometimes, this option is located under sound settings or advanc... ⇲
 
Compatibility issue

Difficult to pair with new devices

Fix: Make sure the new device is in pairing mode and that your hearing aids are also in pairing mode. Follow the specific instructions for both d... ⇲
 
Support issue

User guide is inadequate

Fix: Look for online resources or forums where other users share tips and tricks for using the Rexton App. Community support can often fill in ga... ⇲
 
Syncing issue

Transfer between iOS devices does not work

Fix: Ensure that both devices are using the same Apple ID and that Bluetooth is enabled on both devices. This is crucial for transferring setting... ⇲
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 what users are saying
Good experience
80.6%

Bad experience
11.1%

Neutral
8.3%

~ from our NLP analysis of 4,061 combined software ratings.

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 Private Data Rexton App collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics