fix problems on Hearing Remote [iphone]

—— Run into issues on Hearing Remote? Get help pending when official support gets back to you!

Hearing Remote

Info:

company: Sonova AG

: https://www.unitron.com/global/en_us/help-and-support.html?tabItem=userguides

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🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App frequently disconnects from hearing aids

Fix: 1. Ensure that your hearing aids are fully charged and within range of your iPhone. Bluetooth devices can disconnect if they are too far apa... »»

App fails to stay connected to Bluetooth

Fix: 1. Check your iPhone's Bluetooth settings. Go to Settings > Bluetooth and ensure that Bluetooth is enabled. If your hearing aids are connect... »»

Audio issue

Volume control and equalizer functions often do not work

Fix: 1. Ensure that your hearing aids are properly connected to the app. Check the Bluetooth connection and try toggling it off and on. 2. Check... »»

App generates annoying sounds during connection issues

Fix: 1. Check the app's settings to see if there is an option to mute or disable sound notifications. 2. If the sounds are related to Bluetooth... »»

App does not allow for proper adjustment of treble and bass

Fix: 1. Check the app settings to ensure that the equalizer features are enabled. Sometimes, these settings can be hidden or turned off. 2. Rest... »»

Crashes issue

App resets itself unexpectedly

Fix: 1. Ensure that your iPhone has enough storage space. Go to Settings > General > iPhone Storage and check if you have sufficient space. If no... »»

Battery issue

App turns off after several hours

Fix: 1. Check your iPhone's battery settings. Go to Settings > Battery and ensure that Low Power Mode is not enabled, as this can affect app perf... »»

Network issue

Difficult to pair app with hearing aids

Fix: 1. Ensure that your hearing aids are in pairing mode. Refer to the user manual for specific instructions on how to enable pairing mode. 2.... »»

UI issue

App interface is not user-friendly for visually impaired

Fix: 1. Enable VoiceOver on your iPhone by going to Settings > Accessibility > VoiceOver and turning it on. This feature reads out the text on th... »»

Inconsistent slider functionality

Fix: 1. Ensure that your iPhone's software is up to date by going to Settings > General > Software Update. An outdated iOS can cause app function... »»

Poor graphical presentation and layout

Fix: 1. Check for app updates in the App Store, as developers often improve the user interface in newer versions. 2. Clear the app's cache if th... »»

Customization issue

Limited control options compared to advertised features

Fix: 1. Review the app's user manual or help section to ensure you are aware of all available features and how to access them. Sometimes features... »»

Updates issue

App has not been updated in a timely manner

Fix: 1. Regularly check the App Store for updates to ensure you have the latest version of the app. 2. Enable automatic updates on your iPhone b... »»

Support issue

Developer support is unresponsive

Fix: 1. Check the app's help or support section for FAQs or troubleshooting guides that may address your issues. 2. Look for community forums or... »»

Compatibility issue

App is poorly designed for TV connection feature

Fix: 1. Ensure that your TV and hearing aids are compatible with the app's TV connection feature. Check the user manuals for both devices for com... »»