fix problems on The Wall Street Journal. [iphone]

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—— Run into issues on The Wall Street Journal.? Get help pending when official support gets back to you!

The Wall Street Journal.
Info:
company: Dow Jones & Company, Inc., publisher of The Wall Street Journal.
: https://customercenter.wsj.com/public/view/publiccontactus.html
: platforms.wsj.com
Chat with our AI-based The Wall Street Journal. Support
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Slow issue
Slow performance

Fix: Close other apps running in the background. Double-tap the home button (or swipe up from the bottom on newer iPhones) to see all open apps,... »»
 
Ads issue
Overloaded with ads

Fix: Check if there is an option to subscribe to an ad-free version of the app. This may require a subscription fee but can enhance your reading... »»
Full screen ads disrupt reading experience

Fix: If available, consider subscribing to an ad-free version of the app to eliminate full-screen ads. OR Use the 'Reader' mode in Safari to r... »»
 
UI issue
Inability to easily select text

Fix: Try tapping and holding on the text you want to select. This should bring up selection handles that allow you to adjust your selection. If t... »»
Real-time newsfeed shows articles in random order

Fix: Check if there are any settings in the app that allow you to customize your newsfeed preferences. Look for options related to sorting or fil... »»
Animated memes/images are distracting

Fix: Look for settings within the app that allow you to disable animations or reduce motion. This can help create a more focused reading experien... »»
Content organization is poor

Fix: Explore the app's settings to see if you can customize your content preferences or organize your feed based on topics of interest. OR Cre... »»
App does not resemble a physical newspaper

Fix: Explore the app's settings to see if there are any layout options that mimic a traditional newspaper format, such as changing the font size... »»
 
Search issue
Search function lacks sorting options

Fix: Use specific keywords or phrases when searching to narrow down results. Try using quotes for exact matches or adding additional keywords to... »»
Difficult to find stories by headlines

Fix: Use the search function to enter specific headlines or keywords related to the stories you are looking for. This can help you locate article... »»
 
Updates issue
No option to revert to old version

Fix: If you prefer an older version, check if you have a backup of your iPhone from when the older version was installed. You can restore your iP... »»
Updates do not improve functionality

Fix: After an update, try uninstalling and reinstalling the app to see if this resolves any lingering issues. This can refresh the app's data and... »»
 
Login issue
Frequent sign-in required

Fix: Ensure that you are selecting the 'Remember Me' option when signing in, if available. This can help keep you logged in longer. OR Check y... »»
 
Permissions issue
Cannot read articles without subscription verification

Fix: If you have a subscription, ensure you are logged in properly. Check your account status in the app settings to confirm your subscription is... »»
 
Downloads issue
Lacks offline reading capability

Fix: Check if the app has a 'Save for Offline' feature. If available, use this feature to download articles for reading without an internet conne... »»
Limited access to past editions

Fix: Check if the app has a dedicated section for archives or past editions. This may be located in the main menu or under your account settings.... »»
Inconsistent article availability

Fix: Refresh the app regularly to ensure you are seeing the latest content. Pull down on the main feed to refresh the articles displayed. OR I... »»
 
Content issue
Bias in content selection

Fix: Diversify your news sources by following other news apps or websites that provide different perspectives on current events. OR Engage wit... »»
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
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Bad experience
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Neutral
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~ from our NLP analysis of 552,086 combined software ratings.

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 Private Data The Wall Street Journal. collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Contact Info
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    • Identifiers
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  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
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  5. The Wall Street Journal: $38.99 The Wall Street Journal Digital Subscription
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  7. The Wall Street Journal: $38.99 The Wall Street Journal Digital Subscription
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  9. The Wall Street Journal Mobile: $12.99 The Wall Street Journal Mobile Subscription
  10. 12 Month Introductory Offer: $38.99 Receive a discounted yearly offer to The WSJ