fix problems on Hoop [iphone]

—— Run into issues on Hoop? Get help pending when official support gets back to you!

Hoop - find & make new friends

Info:

company: Dazz

: https://hoop.photo

: hoop.photo

Chat with our AI-based Hoop Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Frequent bugs with friend requests

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Hoop app, and tap on it. If there’s an option to 'Offload App', do t... »»

8% of users had this problem

Difficulty in adding friends

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. A poor connection can hinder the ability to a... »»

4% of users had this problem

Freezing issue

App freezes during usage

Fix: 1. Force close the app: Double-click the Home button (or swipe up from the bottom of the screen on iPhones without a Home button) to view al... »»

Customization issue

Limited to three profile pictures

Fix: 1. Review your current profile pictures: Go to your profile settings and check if you can remove any existing pictures to make space for new... »»

Limited interaction options with users

Fix: 1. Explore app features: Go through the app settings and features to see if there are any interaction options you may not be aware of. Somet... »»

Ads issue

Issues with ad refresh for diamonds

Fix: 1. Restart the app: Close the app completely and reopen it to see if the ad refresh issue resolves itself. 2. Check your internet connection... »»

Uploads issue

Poor image quality after upload

Fix: 1. Check your image resolution: Ensure that the images you are uploading are of high quality and resolution. Low-quality images will appear... »»

Payments issue

Inconsistent gem spending functionality

Fix: 1. Restart the app: Close the app completely and reopen it to see if the gem spending functionality works correctly after a fresh start. 2.... »»

Slow issue

Slow loading times for profiles

Fix: 1. Check your internet connection: Ensure you have a stable Wi-Fi or cellular data connection. You can test this by opening a web page or an... »»

Settings issue

Inability to update bio

Fix: 1. Check for app updates: Go to the App Store and check if there’s an update available for Hoop. Sometimes, bugs are fixed in newer versions... »»

Inability to change birthdate

Fix: 1. Check app settings: Go to your profile settings in the app and look for the option to edit your birthdate. If it’s grayed out, it may be... »»

Glitches issue

Repetitive profiles appearing

Fix: 1. Refresh your feed: Pull down on the screen to refresh the profiles you see. This can help load new profiles and reduce repetition. 2. Adj... »»

Glitches when viewing pictures

Fix: 1. Restart the app: Close the app completely and reopen it to see if the glitches persist after a fresh start. 2. Check for app updates: Go... »»

Security issue

High presence of bots and scammers

Fix: 1. Report suspicious profiles: Use the reporting feature within the app to report any profiles that seem like bots or scammers. This helps i... »»

Notifications issue

Notifications not functioning properly

Fix: 1. Check notification settings: Go to Settings > Notifications > Hoop and ensure that notifications are enabled. Make sure that 'Allow Notif... »»

Search issue

Loss of search by distance feature

Fix: 1. Check app settings: Go to the settings within the Hoop app to see if there’s an option to enable or adjust the distance search feature. 2... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

86.5%

Neutral

7.6%

Bad experience

5.9%

~ from our NLP analysis of 655,478 combined software ratings.

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Private Data Hoop collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
- Usage Data
Data Linked to You: The following data may be collected and linked to your identity:
- User Content
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

1000 Diamonds: $0.99 1000 Diamonds
6000 Diamonds: $4.99 6000 Diamonds
2000 Diamonds: $1.99 2000 Diamonds
13 000 Diamonds: $9.99 13 000 Diamonds
1 Boost (1H): $3.99 1 Boost (1H)
Hoop+ 1 Week: $2.99 Hoop+ 1 Week
3000 Diamonds: $1.99 3000 Diamonds
7200 Diamonds: $5.99 7200 Diamonds
Hoop+ 1 Month: $7.99 Hoop+ 1 Month
42 000 Diamonds: $29.99 42 000 Diamonds