fix problems on Purp [iphone]

—— Run into issues on Purp? Get help pending when official support gets back to you!

purp - Make new friends

Info:

company: PURP TECNOLOGIA LTDA

: https://purp.social/

: purp.social

Chat with our AI-based purp Support

🛠️ Common purp Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Frequent bugs and glitches

Fix: 1. Regularly update the app to ensure you have the latest bug fixes. 2. Clear the app cache by offloading it as mentioned earlier, then rei... ⇲

20% of users had this problem

Account bans without explanation

Fix: 1. Review the community guidelines within the app to ensure you haven't violated any rules. 2. If you believe the ban was a mistake, try lo... ⇲

15% of users had this problem

Freezing issue

purp freezes during sign up

Fix: 1. Restart your iPhone: Press and hold the power button until you see the slider, then slide to power off. After the device is off, press an... ⇲

Customization issue

Inability to change age

Fix: 1. Open the Purp app and navigate to your profile settings. Look for the 'Edit Profile' option. 2. If the age field is not editable, check... ⇲

Account issue

Profile reset unexpectedly

Fix: 1. Regularly back up your profile information by taking screenshots or saving details in a note app. 2. If your profile resets, check if th... ⇲

Support issue

Lack of effective user support

Fix: 1. Check the app for a help or FAQ section that may address common issues. 2. Engage with the community through forums or social media grou... ⇲

Unresponsive customer service

Fix: 1. Utilize any available in-app support features, such as chat or email, to submit your concerns. 2. Document your inquiries and any respon... ⇲

Security issue

Sexual harassment issues

Fix: 1. Report any instances of harassment immediately using the app's reporting feature. Document the incidents for your records. 2. Adjust you... ⇲

Discrimination in content moderation

Fix: 1. Document any instances of perceived discrimination and report them through the app. 2. Engage with the community to discuss moderation p... ⇲

Poor moderation of offensive content

Fix: 1. Use the reporting feature for any offensive content you encounter. Document the content and the user for your records. 2. Engage with th... ⇲

Scammers and fake accounts present

Fix: 1. Be vigilant and report any suspicious accounts you encounter. Use the reporting feature to alert the app. 2. Avoid sharing personal info... ⇲

Inadequate safety features

Fix: 1. Review and adjust your privacy settings to enhance your safety on the platform. Limit who can see your profile and contact you. 2. Use t... ⇲

Settings issue

Inability to filter friend requests effectively

Fix: 1. Regularly review your friend requests and only accept those from verified or known users. 2. Adjust your privacy settings to limit who c... ⇲

Payments issue

Limited photo slots without payment

Fix: 1. Maximize the use of your available photo slots by selecting the best images that represent you. 2. Consider using a collage app to combi... ⇲

High cost for boosting profiles

Fix: 1. Evaluate the benefits of boosting your profile versus organic engagement. Focus on improving your profile content to attract more attenti... ⇲

Bugs issue

Inconsistent reporting system

Fix: 1. Familiarize yourself with the reporting process by reviewing any available help documentation in the app. 2. When reporting, provide as... ⇲

Uploads issue

Difficulties in adding or changing photos

Fix: 1. Ensure that the app has permission to access your photos: Go to Settings > Privacy > Photos and check if Purp is allowed access. 2. Try... ⇲

Privacy issue

Unclear community guidelines

Fix: 1. Search for the community guidelines within the app or on the official website. Familiarize yourself with the rules to avoid unintentional... ⇲

Limited options for logging in

Fix: 1. Ensure you have the latest version of the app, as updates may introduce new login options. 2. If you have multiple accounts, consider us... ⇲

Notifications issue

Unclear notification system

Fix: 1. Check the app's notification settings to ensure they are configured correctly. Go to Settings > Notifications and adjust as needed. 2. R... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

88.0%

Bad experience

7.5%

Neutral

4.5%

~ from our NLP analysis of 23,717 combined software ratings.

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Private Data purp collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Linked to You: The following data may be collected and linked to your identity:
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Purchases
- Identifiers
- Usage Data
- Diagnostics

Cost of Subscriptions

100 Gems: $0.99 100 Gems
1 Week of purp+: $7.99 Weekly subscription to purp+
500 Gems: $3.99 500 Gems
1000 Gems: $5.99 1000 Gems
1 Spotters: $0.99 1 Spotters
2500 Gems: $10.99 2500 Gems
1 Month of purp+: $14.99 Monthly subscription to purp +
5 Spotters: $3.99 5 Spotters
7500 Gems: $19.99 7500 Gems
3 Months of purp+: $21.99 3 Months subscription to purp+