fix problems on Prequel [iphone]

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—— Run into issues on Prequel? Get help pending when official support gets back to you!

Prequel: Photo & Video Editor
Info:
company: Prequel Inc.
: https://prequel.app
: prequel.app
Chat with our AI-based Prequel Support
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Payments issue

Misleading subscription charges

Fix: Review your subscription details in the App Store. Go to Settings > [your name] > Subscriptions, and check the details of your Prequel subsc... ⇲

High subscription cost for limited features

Fix: Evaluate if the features you need are worth the subscription cost. If not, consider using alternative free apps that offer similar functiona... ⇲

Difficulties in canceling subscriptions

Fix: Follow the steps to cancel your subscription through the App Store: Go to Settings > [your name] > Subscriptions, select Prequel, and tap 'C... ⇲
 
Updates issue

Loss of previously free filters after updates

Fix: Check the app's update notes in the App Store to see if the developers have mentioned any changes to filter availability. Sometimes, filters... ⇲

Limited access to previously available features

Fix: Check if there are any updates or announcements from the app regarding feature changes. Sometimes, features are temporarily removed for impr... ⇲
 
Crashes issue

Prequel crashes and slows down

Fix: Clear the app's cache by deleting and reinstalling it. This can help remove any corrupted data that may be causing crashes. To do this, pres... ⇲
 
Video issue

Exporting issues with videos

Fix: Try exporting videos in lower resolutions if the app allows it. This can reduce the processing load and help with successful exports. Look f... ⇲
 
Glitches issue

Glitches in filter application

Fix: Restart the app to see if the glitches persist. Sometimes, simply closing and reopening the app can resolve temporary issues. OR Try appl... ⇲
 
Ads issue

Watermark on free version

Fix: Consider using the app to create content that can be shared on platforms that allow watermarked content, such as social media, where the wat... ⇲
 
Screen issue

Dimming screen issue during use

Fix: Check your device's auto-brightness settings. Go to Settings > Display & Brightness and toggle off 'Auto-Brightness' to see if this resolves... ⇲
 
Compatibility issue

Inconsistent performance across devices

Fix: Ensure that the app is updated to the same version across all devices. Different versions may have varying performance levels. OR Check t... ⇲
 
Support issue

Lack of response to user concerns

Fix: Engage with the app's community on social media or forums. Sometimes, user feedback is more visible in these spaces, and you may find others... ⇲
 
Search issue

No search bar for filters and effects

Fix: Familiarize yourself with the categories of filters and effects available in the app. This can help you navigate more efficiently without a... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.9%

Bad experience
3.8%

Neutral
2.4%

~ from our NLP analysis of 312,120 combined software ratings.

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Uplens: Photo & Video Editor
Video Maker & Editor: Dizzi AI
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Presets for Lightroom - Vidl

 Private Data Prequel collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Identifiers
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Prequel Gold Weekly: $5.99 Unlimited access to all features and tools
  2. Prequel Gold Weekly: $5.99 Unlimited access to all features and tools
  3. Prequel Gold Weekly Special: $2.99 Unlimited access to all features and tools
  4. Prequel Gold Weekly: $4.99 Unlimited access to all features and tools
  5. Prequel Gold Weekly: $5.99 Unlimited access to all features and tools
  6. Prequel Gold Weekly: $5.99 Unlimited access to all features and tools
  7. Prequel Gold Weekly: $4.99 Unlimited access to all features and tools
  8. Prequel Gold Weekly: $5.99 Unlimited access to all features and tools
  9. Prequel Gold Weekly: $4.99 Unlimited access to all features and tools
  10. Prequel Gold Weekly: $4.99 Unlimited access to all features and tools