—— Run into issues on BBC World Service? Get help pending when official support gets back to you!
—— Experiencing any of these problems? Get a solution tailored for you below;
Fix: To prevent the app from losing your episode position, try to avoid minimizing the app while listening. Instead, use the background audio fea... ⇲
Fix: Check your app settings to see if there is an option to adjust image quality. Some apps allow you to choose between low, medium, and high re... ⇲
Fix: To keep the radio playing when the app is minimized, ensure that background app refresh is enabled for the BBC World Service app. Go to Sett... ⇲
Fix: Try adjusting the audio settings on your iPhone. Go to Settings > Sounds & Haptics and adjust the volume levels. You can also try using head... ⇲
Fix: If there is no visible pause button, try tapping on the video itself to see if playback controls appear. Sometimes, controls are hidden unti... ⇲
Fix: When reading news items, look for a summary or description at the beginning of the article. This may provide context about the subject matte... ⇲
Fix: Ensure that your iPhone's orientation lock is turned off. Swipe down from the top-right corner of the screen to access the Control Center an... ⇲
Fix: Check the app settings to see if there is an option to change the sorting order of podcasts. Look for options like 'Sort by Date', 'Sort by... ⇲
Fix: Use the search function within the app to look for specific content. Tap on the search icon and enter keywords related to the content you ar... ⇲
Fix: Check if there is a 'My List' or 'Favorites' section in the app. If available, you can add episodes or articles to this section for easy acc... ⇲
Fix: To set a sleep timer, you can use the built-in Clock app on your iPhone. Open the Clock app, go to the Timer tab, set the desired time, and... ⇲
Fix: Look for a help or FAQ section within the app settings. Sometimes, this information is not immediately visible but can be found in the app's... ⇲
Fix: If you prefer written content, consider visiting the BBC World Service website directly through a web browser. This may provide access to ar... ⇲
Fix: To get a more consistent news coverage, try following specific categories or topics within the app if available. This may help you receive u... ⇲
Fix: Unfortunately, if the app does not offer an option to skip ads, you may need to wait for them to finish. However, you can try to minimize th... ⇲
Fix: If the app freezes, try closing the app completely and reopening it. To do this, swipe up from the bottom of the screen (or double-click the... ⇲