fix problems on Nucleus Smart [iphone]

—— Run into issues on Nucleus Smart? Get help pending when official support gets back to you!

Nucleus Smart

Info:

company: Cochlear Ltd

: https://www.nucleussmartapp.com

: www.cochlear.com

Chat with our AI-based Nucleus Smart Support

🛠️ Common Nucleus Smart Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Nucleus Smart jumps around on startup

Fix: If the app jumps around on startup, try uninstalling and reinstalling the app. This can help resolve any corrupted files that may be causing... ⇲

17% of users had this problem

Limited functionality with assistive devices

Fix: If you find limited functionality with assistive devices, check the app settings for any compatibility options or settings that may enhance... ⇲

17% of users had this problem

Offline issue

No offline option

Fix: While Nucleus Smart does not support offline functionality, you can prepare for situations where you might not have internet access. Before... ⇲

Network issue

Frequent connection issues

Fix: To address frequent connection issues, ensure that your iPhone's Bluetooth is turned on and that the Nucleus Smart app is updated to the lat... ⇲

Slow to connect

Fix: If the app is slow to connect, try closing the app completely and reopening it. You can do this by double-tapping the home button (or swipin... ⇲

Nucleus Smart disconnects randomly

Fix: To reduce random disconnections, ensure that your iPhone's software is up to date. Go to Settings > General > Software Update and install an... ⇲

Bluetooth connection issues

Fix: For Bluetooth connection issues, ensure that your iPhone is not connected to too many devices at once. Disconnect any unnecessary Bluetooth... ⇲

Streaming interruptions

Fix: To minimize streaming interruptions, ensure that your iPhone is connected to a stable Wi-Fi network or has a strong cellular signal. Avoid u... ⇲

Compatibility issue

Inconsistent processor detection

Fix: If your processor is not consistently detected, try resetting the Bluetooth connection. Go to your iPhone's Bluetooth settings, forget the p... ⇲

Nucleus Smart does not stream directly to Apple Watch

Fix: Currently, the Nucleus Smart app does not support direct streaming to Apple Watch. As a workaround, you can use your iPhone to control the a... ⇲

Freezing issue

Requires frequent app restarts

Fix: If the app requires frequent restarts, try clearing the app's cache. You can do this by going to your iPhone's Settings > General > iPhone S... ⇲

Settings issue

Location settings forced to always

Fix: If the app requires location settings to be always on, you can adjust this in your iPhone's settings. Go to Settings > Privacy > Location Se... ⇲

Audio issue

Limited control over processor sounds

Fix: To gain more control over processor sounds, explore the app's settings thoroughly. Look for any sound customization options that may be avai... ⇲

Inability to fine-tune audio settings

Fix: Explore the app's settings for any available audio profiles or presets that may allow for some level of customization. If the app lacks fine... ⇲

Crashes issue

Nucleus Smart turns off during use

Fix: If the app turns off unexpectedly, check for any software updates for both your iPhone and the Nucleus Smart app. Keeping both updated can r... ⇲

UI issue

Battery life icon too small

Fix: If the battery life icon is too small, you can try adjusting the display settings on your iPhone. Go to Settings > Display & Brightness and... ⇲

No battery percentage display

Fix: To enable battery percentage display on your iPhone, go to Settings > Battery and toggle on 'Battery Percentage'. This will show the battery... ⇲

Bugs issue

Unreliable 'find my processor' feature

Fix: If the 'find my processor' feature is unreliable, ensure that location services are enabled for the Nucleus Smart app. Go to Settings > Priv... ⇲

Updates issue

Inconsistent app updates

Fix: To ensure you receive app updates consistently, enable automatic updates on your iPhone. Go to Settings > App Store and toggle on 'App Updat... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

42.8%

Bad experience

39.1%

Neutral

18.1%

~ from our NLP analysis of 568 combined software ratings.

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Private Data Nucleus Smart collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Health & Fitness
- Financial Info
- Location
- Contact Info
- User Content
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics