Fix Nucleus Smart errors on iphone

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40 problems reported in the past 24 hours

๐Ÿ”   Select the category that fits your issue:
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Offline
No offline option

๐Ÿ› ๏ธ While Nucleus Smart does not support offline functionality, you can prepare for situations where you... show fix »
 
Network
Frequent connection issues

๐Ÿ› ๏ธ To address frequent connection issues, ensure that your iPhone's Bluetooth is turned on and that the... show fix »
Slow to connect

๐Ÿ› ๏ธ If the app is slow to connect, try closing the app completely and reopening it. You can do this by d... show fix »
App disconnects randomly

๐Ÿ› ๏ธ To reduce random disconnections, ensure that your iPhone's software is up to date. Go to Settings >... show fix »
Bluetooth connection issues

๐Ÿ› ๏ธ For Bluetooth connection issues, ensure that your iPhone is not connected to too many devices at onc... show fix »
Streaming interruptions

๐Ÿ› ๏ธ To minimize streaming interruptions, ensure that your iPhone is connected to a stable Wi-Fi network... show fix »
 
Compatibility
Inconsistent processor detection

๐Ÿ› ๏ธ If your processor is not consistently detected, try resetting the Bluetooth connection. Go to your i... show fix »
App does not stream directly to Apple Watch

๐Ÿ› ๏ธ Currently, the Nucleus Smart app does not support direct streaming to Apple Watch. As a workaround,... show fix »
 
Freezing
Requires frequent app restarts

๐Ÿ› ๏ธ If the app requires frequent restarts, try clearing the app's cache. You can do this by going to you... show fix »
 
Settings
Location settings forced to always

๐Ÿ› ๏ธ If the app requires location settings to be always on, you can adjust this in your iPhone's settings... show fix »
 
Audio
Limited control over processor sounds

๐Ÿ› ๏ธ To gain more control over processor sounds, explore the app's settings thoroughly. Look for any soun... show fix »
Inability to fine-tune audio settings

๐Ÿ› ๏ธ Explore the app's settings for any available audio profiles or presets that may allow for some level... show fix »
 
Crashes
App turns off during use

๐Ÿ› ๏ธ If the app turns off unexpectedly, check for any software updates for both your iPhone and the Nucle... show fix »
 
UI
Battery life icon too small

๐Ÿ› ๏ธ If the battery life icon is too small, you can try adjusting the display settings on your iPhone. Go... show fix »
No battery percentage display

๐Ÿ› ๏ธ To enable battery percentage display on your iPhone, go to Settings > Battery and toggle on 'Battery... show fix »
 
Bugs
Unreliable 'find my processor' feature

๐Ÿ› ๏ธ If the 'find my processor' feature is unreliable, ensure that location services are enabled for the... show fix »
 
Updates
Inconsistent app updates

๐Ÿ› ๏ธ To ensure you receive app updates consistently, enable automatic updates on your iPhone. Go to Setti... show fix »
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 Contact Support
Developer:
Cochlear Ltd
Email:
  https://www.nucleussmartapp.com
Website:
๐ŸŒ www.cochlear.com
Terms/Privacy:
โš”๏ธ https://www.cochlear.com/privacy
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 Private Data Nucleus Smart collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics

 Breakdown of Software Ratings
Positive experience
42.8%

Negative experience
39.1%

Neutral
18.1%

~ from our NLP analysis of 568 combined software ratings.