fix problems on FamilySearch [iphone]

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FamilySearch: Build your tree
Info:
company: FamilySearch International
: https://www.familysearch.org/help/helpcenter/landing
: familysearch.org
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Customization issue

Limited ability to modify basic info after adding sources

Fix: Check if you are in edit mode. Tap on the individual in the family tree, then look for an 'Edit' button to modify information. If this optio... ⇲

Tasks list not specific to direct lineage

Fix: Review the settings for your tasks list. Some apps allow you to filter tasks based on lineage; check if this option is available. OR Manu... ⇲
 
Bugs issue

Inaccurate family tree information due to user edits

Fix: Regularly review and verify the information in your tree. Use the 'Sources' feature to cross-check facts and ensure accuracy. OR Encourag... ⇲

Errors in relationship listings

Fix: Review the relationship settings for each individual. Tap on the person and check their relationships to ensure they are correctly linked.... ⇲

User-submitted information can be incorrect

Fix: Always verify user-submitted information against reliable sources. Use the 'Sources' feature to check the validity of the information. OR... ⇲

Confusion with multiple spouses in family trees

Fix: Use the app's relationship management features to clearly define and label multiple spouses for individuals in the tree. OR Consider crea... ⇲
 
UI issue

Font size too small for readability on mobile

Fix: Adjust your iPhone's display settings. Go to Settings > Display & Brightness > Text Size and increase the text size. This may help improve r... ⇲

Problems with ancestor picture enlargement

Fix: Ensure you are using the pinch-to-zoom gesture correctly. If the image does not enlarge, try tapping on the image first to see if it opens i... ⇲
 
Settings issue

Issues with reserving names by distant relatives

Fix: Check the app's guidelines on name reservations. Ensure you are following the correct process for reserving names and that you have the nece... ⇲

Limited number of researcher contacts for chat

Fix: Utilize online forums or social media groups dedicated to genealogy research to connect with more researchers outside the app. OR Conside... ⇲
 
Glitches issue

Glitches in homeland discovery feature

Fix: Restart the app to see if the glitch resolves itself. Close the app completely and reopen it to refresh the session. OR Clear the app's c... ⇲
 
Search issue

Difficulty in finding saved source records

Fix: Use the search function within the app to locate saved records. Enter keywords or names associated with the records to narrow down the searc... ⇲

Difficulty in accessing previously found records

Fix: Use the app's search history feature, if available, to quickly locate previously accessed records. OR Maintain a personal log of importan... ⇲
 
Navigation issue

Inconsistent back navigation in search results

Fix: Try using the 'Home' button to return to the main menu instead of relying on the back button, which may help maintain a consistent navigatio... ⇲
 
Privacy issue

Temporary visibility of famous relatives

Fix: Check the app's settings to see if there is an option to permanently display famous relatives or if this feature is time-limited. OR Take... ⇲

Inability to keep family tree private

Fix: Review the app's privacy settings. Go to Settings within the app and look for options related to privacy or sharing to limit visibility. O... ⇲
 
Permissions issue

Changes made without user permission

Fix: Regularly back up your family tree data. Use the export feature if available to save a copy of your tree before making significant changes.... ⇲
 
Support issue

Customer service issues with vague responses

Fix: Document your inquiries and responses for clarity. If you need to follow up, refer to your previous messages to provide context. OR Utili... ⇲
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 what users are saying
Good experience
96.8%

Neutral
1.7%

Bad experience
1.5%

~ from our NLP analysis of 420,122 combined software ratings.

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 Private Data FamilySearch collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Usage Data
    • Sensitive Info
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Diagnostics