fix problems on Find A Grave [iphone]

—— Run into issues on Find A Grave? Get help pending when official support gets back to you!

Find a Grave

Info:

company: Ancestry.com

: https://www.findagrave.com

: www.findagrave.com

Chat with our AI-based Find a Grave Support

🛠️ Common Find a Grave Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Search function lacks flexibility for cemetery names

Fix: Try using different variations of the cemetery name, including abbreviations or common misspellings. Additionally, check if there are filter... ⇲

Text overlaps after recent update

Fix: Check your device's display settings. Go to Settings > Display & Brightness and adjust the text size or display settings to see if that reso... ⇲

UI issue

Inability to navigate easily

Fix: Familiarize yourself with the app's layout. Spend some time exploring the main menu and any available tutorials or help sections within the... ⇲

Confusing transfer request process

Fix: Review the app's help section or FAQs for detailed instructions on how to submit a transfer request properly. OR Consider reaching out to... ⇲

Inefficient memorial transfer request process

Fix: Follow the step-by-step instructions provided in the app's help section to ensure you are submitting transfer requests correctly. OR Keep... ⇲

Find a Grave does not show request dates for graves

Fix: Check the app settings to see if there is an option to enable request date visibility. OR If the feature is not available, consider keepi... ⇲

Messages issue

No option to directly message other users

Fix: Utilize the app's community features, such as forums or public comments, to engage with other users instead of direct messaging. OR Check... ⇲

Cannot view or send messages in the app

Fix: Ensure that you have the latest version of the app installed. Go to the App Store, search for Find a Grave, and update if necessary. OR I... ⇲

Features issue

Missing features from the website

Fix: Use the website version of Find a Grave for features that are not available in the app. Bookmark the website for easy access. OR Check th... ⇲

No option to list unmarked graves

Fix: Use the search function to look for unmarked graves by entering relevant keywords or phrases in the search bar. OR Consider creating a pe... ⇲

Bugs issue

Inconsistent memorial management

Fix: Keep a personal record of memorials you manage, including any changes made, to track inconsistencies and ensure accuracy. OR Regularly ch... ⇲

Loading issue

Delayed photo transcription availability

Fix: Be patient and check back periodically for updates on photo transcriptions, as they may take time to process. OR If you need immediate ac... ⇲

Security issue

No immediate reporting for bullying or attacks

Fix: Document any incidents of bullying or attacks and report them through the app's feedback or help section, if available. OR Engage with co... ⇲

Battery issue

GPS icon does not turn off

Fix: Check your app settings to see if there is an option to disable GPS tracking or location services for the app. OR If the GPS icon remains... ⇲

Syncing issue

Deleted photos affect all memorials they're attached to

Fix: Before deleting a photo, consider downloading it to your device for personal records, ensuring you have a backup. OR If you need to remov... ⇲

Filters issue

Filters do not work as intended

Fix: Reset the filters to their default settings and then reapply them to see if that resolves the issue. OR Try using different combinations... ⇲

Account issue

Issues with recently deceased account management

Fix: Ensure that you are following the correct procedures for managing accounts of recently deceased individuals as outlined in the app's help se... ⇲

Customization issue

Limited military ranking options

Fix: Check if there are any updates or patches available for the app that may expand military ranking options. OR Consider using the website v... ⇲

Support issue

No way to report incorrect information directly

Fix: Document any incorrect information you find and use the app's feedback feature to report it to the developers. OR Engage with community f... ⇲

Compatibility issue

Find a Grave requires iOS update that is not compatible with older devices

Fix: Check if there is an older version of the app available that is compatible with your device's iOS version. OR If no compatible version is... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

76.6%

Bad experience

18.4%

Neutral

5.0%

~ from our NLP analysis of 1,119 combined software ratings.

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Private Data Find a Grave collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Location
- Contact Info
- User Content
- Identifiers
- Usage Data
- Diagnostics