fix problems on MyHeritage [iphone]

—— Run into issues on MyHeritage? Get help pending when official support gets back to you!

MyHeritage: Family Tree & DNA

Info:

company: MyHeritage.com

: https://www.myheritage.com/help-center

: myheritage.com

Chat with our AI-based MyHeritage Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

App times out quickly

Fix: To address the app timing out quickly, ensure that your iPhone is running the latest version of iOS. Go to Settings > General > Software Upd... »»

Cannot change tree layout from vertical to horizontal

Fix: Currently, MyHeritage does not support changing the tree layout directly within the app. As a workaround, you can take screenshots of your v... »»

UI issue

Large family trees become unmanageable

Fix: To manage large family trees more effectively, utilize the filtering options available in the app. You can filter by branches or specific fa... »»

Bugs issue

Bugs and glitches throughout the app

Fix: To resolve bugs and glitches, first try restarting the app. If that doesn't work, clear the app's cache by going to Settings > MyHeritage an... »»

Inconsistent DNA results

Fix: If you notice inconsistencies in DNA results, double-check that you have followed all instructions for sample collection and submission. Ens... »»

Inaccurate ethnicity estimates

Fix: If you find the ethnicity estimates inaccurate, remember that these results are based on reference populations and can vary. Review the meth... »»

Slow issue

Slow loading times

Fix: To improve loading times, ensure that your device has enough storage space. Go to Settings > General > iPhone Storage to check your availabl... »»

Customization issue

Difficult to edit relationships

Fix: To edit relationships, navigate to the individual profile you want to change. Tap on 'Edit' and look for the relationships section. If you a... »»

Limited animation options

Fix: If you find the animation options limited, consider using third-party software or apps that specialize in creating animated family trees. Yo... »»

Ads issue

Confusing subscription pop-ups

Fix: To manage subscription pop-ups, familiarize yourself with the app's features and what is included in the free version versus the premium ver... »»

Uploads issue

Inability to upload GEDCOM files

Fix: If you cannot upload GEDCOM files, ensure that the file is correctly formatted. Use a GEDCOM validator tool online to check for errors in yo... »»

Payments issue

Limited features with free trial

Fix: To maximize the features available during the free trial, explore all the options within the app and take advantage of any promotional offer... »»

Limited access to premium features without payment

Fix: To make the most of the free features, focus on building your family tree and utilizing the available tools within the app. This can help yo... »»

Search issue

Difficult to add people from record searches

Fix: When adding people from record searches, ensure you are logged into your account. Use the 'Add to Tree' option directly from the record sear... »»

Overwhelming number of discoveries

Fix: To manage the overwhelming number of discoveries, use the filtering options to narrow down results based on specific criteria, such as famil... »»

Support issue

Customer service response issues

Fix: If you are experiencing delays in customer service responses, check the app's FAQ section for common issues and solutions. This can often pr... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

97.4%

Bad experience

2.0%

Neutral

0.7%

~ from our NLP analysis of 58,354 combined software ratings.

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Private Data MyHeritage collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Diagnostics

Cost of Subscriptions

Complete free trial: $99.99 Complete annual free trial subscription
Complete free trial 2: $149.99 Complete annual free trial 2 subscription
MyHeritage PremiumPlus Subscription: $119.99 PremiumPlus subscription
PremiumPlus: $139.99 PremiumPlus annual subscription
MyHeritage Data Subscription: $16.99 Data subscription
MyHeritage Data Subscription: $119.99 Data subscription
Complete: $199.99 Complete annual subscription
Complete free trial: $74.99 Complete annual free trial subscription
AI Time Machine™ - Time Travel: $11.99 Get ~500 stunning AI avatars from your photos
PremiumPlus: $139.99 PremiumPlus annual subscription