fix problems on Ancestry [iphone]

—— Run into issues on Ancestry? Get help pending when official support gets back to you!

Ancestry: Family History & DNA

Info:

company: Ancestry.com

: https://support.ancestry.com/s/mobile

: www.ancestry.com

Chat with our AI-based Ancestry Support

🛠️ Common Ancestry Issues and Solutions on iPhone:

—— Experiencing any of these problems? Get a solution tailored for you below;

Duplicate entries form easily

Fix: Regularly review your family tree for duplicates and merge them using the app's merge feature, if available. This can often be found in the... ⇲

57% of users had this problem

Hints save incorrectly

Fix: Double-check the hints before saving them to ensure they are accurate. If a hint saves incorrectly, try editing the information manually in... ⇲

23% of users had this problem

UI issue

Ancestry navigation is not intuitive

Fix: Familiarize yourself with the app's layout by exploring each section methodically. Start with the main dashboard and tap on each icon to und... ⇲

Difficult to manage DNA section

Fix: Refer to any available tutorials or help guides within the app to better understand the DNA section. Take notes on key functions and how to... ⇲

Interface is cluttered and overwhelming

Fix: Customize the app's interface by rearranging or hiding sections that you do not use frequently. This can often be done in the app's settings... ⇲

Glitches issue

Glitches when deleting family members

Fix: Before attempting to delete a family member, ensure that the app is updated to the latest version, as updates often fix bugs. If the problem... ⇲

Features issue

Limited features compared to website

Fix: Use the mobile website version of Ancestry through your phone's browser to access more features that are not available in the app. Bookmark... ⇲

Difficult to connect DNA matches

Fix: Use the app's note or tagging features to categorize DNA matches by family line or relationship type. This can help you prioritize which mat... ⇲

Notes feature is not helpful

Fix: Use an external note-taking app to organize your research notes. Many apps offer better organization and search features than the built-in n... ⇲

Inability to easily add family stories

Fix: Use the app's media or document upload feature to attach family stories as text files or images. This can help preserve stories even if they... ⇲

No option for adopted parents in family tree

Fix: Create a custom entry for adopted parents by using the notes or custom fields feature to indicate their relationship. This can help you incl... ⇲

Payments issue

High subscription cost for limited information

Fix: Maximize the use of your subscription by setting specific research goals and focusing on gathering as much information as possible during yo... ⇲

Free trial leads to unexpected charges

Fix: Set a reminder to cancel the free trial a few days before it ends to avoid unexpected charges. Check your subscription settings to ensure au... ⇲

Limited access to certain documents without payment

Fix: Utilize free trials or promotions to access documents temporarily. Plan your research to make the most of these periods by focusing on the d... ⇲

Bugs issue

Inaccurate data attribution

Fix: Verify data from multiple sources before adding it to your family tree. Use the notes feature to document where each piece of information wa... ⇲

Missing trace percentages in ethnicity reports

Fix: Check if the ethnicity report settings allow for more detailed breakdowns and adjust them accordingly. Sometimes, additional details can be... ⇲

Search issue

Lack of detailed search options

Fix: Use specific keywords and filters available in the app to narrow down search results. If the app's search is too limited, try using the webs... ⇲

Data Loss issue

Data loss upon unsubscribing

Fix: Before unsubscribing, back up your data by exporting your family tree and any important documents to a secure location, such as cloud storag... ⇲

Content issue

Cultural content may be inappropriate

Fix: Use the app's settings to filter or block content that you find inappropriate. If this feature is not available, manually avoid sections or... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

96.0%

Neutral

2.3%

Bad experience

1.6%

~ from our NLP analysis of 425,869 combined software ratings.

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Private Data Ancestry collects from your iPhone

Data Linked to You: The following data may be collected and linked to your identity:
- Purchases
- Contact Info
- User Content
- Search History
- Identifiers
- Usage Data
- Sensitive Info
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Location
- Diagnostics

Cost of Subscriptions

U.S. Discovery: $24.99 All U.S. records
U.S. Discovery: $19.99 Entire U.S. collection, including records with occupations, ages, siblings, birthplaces, addresses, and more – even maiden names. Includes special collections focused on African-American and Jewish family history.
World Explorer: $39.99 Everything on Ancestry
U.S. Discovery: $19.99 All U.S. records
World Explorer: $34.99 Access to our entire U.S. and international collection of over 10 billion records, including the UK, Ireland, Canada, Germany, Australia, France, Denmark, Norway, Sweden, and more.
World Explorer: $39.99 Everything on Ancestry
World Explorer: $39.99 Everything on Ancestry
World Explorer: $39.99 Everything on Ancestry
U.S. Discovery: $24.99 US Records
Just this record: $1.99 Add only this record and info to your tree. You can view it again anytime.