fix problems on BeenVerified [iphone]

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—— Run into issues on BeenVerified? Get help pending when official support gets back to you!

BeenVerified: People Search
Info:
company: BeenVerified, Inc.
: http://www.beenverified.com/mobile-faq
: www.beenverified.com
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Payments issue
Difficult to cancel subscription

Fix: 1. Cancel via App Store: Open the App Store, tap on your profile picture in the top right corner, select 'Subscriptions', find BeenVerified,... ⇲
High subscription costs

Fix: 1. Look for Promotions: Regularly check the app or website for any promotional offers or discounts that may reduce the subscription cost.... ⇲
Confusing subscription process

Fix: 1. Read Instructions: Before subscribing, carefully read all instructions and terms provided in the app to understand the process better.... ⇲
Auto-renewal issues

Fix: 1. Manage Subscriptions: Go to Settings > [Your Name] > Subscriptions, find BeenVerified, and check the auto-renewal settings to ensure they... ⇲
Complicated refund process

Fix: 1. Review Refund Policy: Familiarize yourself with the app's refund policy, usually found in the terms of service, to understand the steps r... ⇲
 
Support issue
Customer service is unresponsive

Fix: 1. Use In-App Support: Check if there is an in-app support feature or FAQ section that may provide answers to your questions without needing... ⇲
Language barrier with support

Fix: 1. Use Translation Tools: If you encounter language barriers, use translation apps like Google Translate to help communicate your issues mor... ⇲
 
Permissions issue
Limited access to past reports

Fix: 1. Save Reports: Make it a habit to save or download reports immediately after accessing them to ensure you have a copy for future reference... ⇲
 
Features issue
Missing criminal records feature

Fix: 1. Check Updates: Ensure you have the latest version of the app, as features may be added in updates. Go to the App Store and check for upda... ⇲
Lack of detail in reports

Fix: 1. Use Advanced Search Options: If available, utilize any advanced search options to get more detailed reports. OR 2. Supplement with Oth... ⇲
 
Updates issue
Outdated data

Fix: 1. Refresh Data: Try refreshing the search results by re-entering the search criteria or restarting the app to see if newer data appears.... ⇲
 
UI issue
Poor app design for iPadOS

Fix: 1. Adjust Display Settings: Go to Settings > Display & Brightness and adjust settings to see if it improves usability on iPadOS. OR 2. Us... ⇲
 
Search issue
Inconsistent search results

Fix: 1. Use Specific Search Criteria: When searching, use as much specific information as possible (full name, location, etc.) to improve the acc... ⇲
 
Login issue
Frequent login issues

Fix: 1. Reset Password: If you are having trouble logging in, try resetting your password by selecting 'Forgot Password?' on the login screen and... ⇲
 
Ads issue
Upselling of additional services

Fix: 1. Skip Upsells: When using the app, simply ignore any upsell prompts and continue with the basic service you are using. OR 2. Review Fea... ⇲
 
Accessibility issue
Inaccessible features for screen reader users

Fix: 1. Use VoiceOver: Enable VoiceOver in Settings > Accessibility > VoiceOver to help navigate the app more easily if you are a screen reader u... ⇲
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 what users are saying
Good experience
89.9%

Bad experience
6.6%

Neutral
3.6%

~ from our NLP analysis of 19,676 combined software ratings.

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 Private Data BeenVerified collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Purchases
    • Contact Info
    • User Content
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Usage Data
    • Diagnostics

  Cost of Subscriptions
  1. Background Reports: $9.99 Background Reports
  2. Background Checks App + Web: $14.99 Background Checks App + Web
  3. 100 Reports App + Web: $22.99 100 Reports per month (App + Web)
  4. Background Search App + Web: $22.99 Background Search App + Web
  5. 100 Reports App + Web: $22.99 100 Reports per month (App + Web)
  6. Background Reports: $22.99 Background Reports
  7. Background Reports: $19.99 Background Reports
  8. Background Reports: $44.99 Background Reports
  9. Background Checks App + Web: $67.99 Background Checks App + Web
  10. Background Reports: $94.99 Background Reports