fix problems on WIDEX MOMENT [iphone]

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—— Run into issues on WIDEX MOMENT? Get help pending when official support gets back to you!

WIDEX MOMENT
Info:
company: Widex A/S
: https://www.widex.com/en/service/contact/
: www.widex.com
Chat with our AI-based WIDEX MOMENT Support
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UI issue
Cannot move favorite/preset icons visually

Fix: 1. Check if the app has a settings menu that allows you to customize the layout of favorite/preset icons. Look for options under 'Settings'... »»
App interface is bland and unappealing

Fix: 1. Explore the app settings to see if there are any themes or color options available to customize the interface. 2. Provide feedback throug... »»
 
Compatibility issue
App requires phone to be connected for full functionality

Fix: 1. Familiarize yourself with the features that require a phone connection and plan to use them when your phone is available. 2. If you need... »»
Apple Watch app requires phone connection

Fix: 1. Ensure that your iPhone and Apple Watch are paired correctly. Go to the Watch app on your iPhone and check the connection status. 2. Use... »»
No support for TV Play

Fix: 1. Check if there are any compatible devices or adapters that can connect your hearing aids to the TV. 2. Explore alternative streaming opti... »»
 
Freezing issue
App freezes during phone calls

Fix: 1. Close any unnecessary apps running in the background to free up memory. 2. Restart your iPhone to clear any temporary glitches that may b... »»
 
Settings issue
Settings do not stay where set

Fix: 1. After adjusting settings, ensure you save them before exiting the app. Look for a 'Save' or 'Apply' button. 2. Restart the app after maki... »»
Inability to delete certain profiles

Fix: 1. Check if the app has a settings menu that allows you to manage profiles. Look for options under 'Profiles' or 'Settings'. 2. If profiles... »»
 
Network issue
Hearing aids disconnect during streaming

Fix: 1. Ensure that your hearing aids are fully charged and within range of your iPhone. 2. Close any other apps that may be using Bluetooth to r... »»
Cannot connect to multiple devices simultaneously

Fix: 1. Disconnect any other devices that are currently connected to the hearing aids to establish a single connection. 2. Check the app settings... »»
App loses connection frequently

Fix: 1. Ensure that your iPhone's Bluetooth is turned on and that the hearing aids are within range. 2. Restart your iPhone and hearing aids to r... »»
 
Battery issue
Battery life glitch shows aids as dead

Fix: 1. Check the battery status in the app and ensure that the hearing aids are charged. 2. Restart the app to refresh the battery status displa... »»
 
Customization issue
Limited customization options

Fix: 1. Explore all settings within the app to ensure you are utilizing all available customization features. 2. Check for any firmware updates f... »»
No widget for quick access to controls

Fix: 1. Check if the app has a settings option to enable widgets. Go to Settings > Widgets on your iPhone to see if the WIDEX MOMENT app can be a... »»
 
Audio issue
Audio routing issues cause unwanted noise

Fix: 1. Check the audio routing settings on your iPhone by going to Settings > Accessibility > Audio/Visual and adjust the settings as needed. 2.... »»
 
Notifications issue
Silent mode does not vibrate for notifications

Fix: 1. Go to Settings > Sounds & Haptics on your iPhone and ensure that 'Vibrate on Silent' is enabled. 2. Check the app settings to see if ther... »»
 
Updates issue
App updates cause new issues

Fix: 1. If an update causes issues, try uninstalling and reinstalling the app to see if that resolves the problem. 2. Check online forums or user... »»
 
Bugs issue
Hearing aids turn off spontaneously

Fix: 1. Ensure that the hearing aids are fully charged and check for any physical damage. 2. Restart the hearing aids according to the manufactur... »»
 
Support issue
Difficult to contact customer support

Fix: 1. Look for alternative contact methods such as email or social media channels for customer support. 2. Check the app for a help or support... »»
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 what users are saying
Bad experience
42.7%

Good experience
39.6%

Neutral
17.7%

~ from our NLP analysis of 351 combined software ratings.

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 Private Data WIDEX MOMENT collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Health & Fitness
    • Location
    • User Content
    • Identifiers
    • Usage Data
    • Diagnostics
    • Other Data