A. Ensure that you are using a well-lit area when taking your ID photo. Natural light is best, but avoid direct sunlight that can create shadows. Make sure the ID is flat and not bent or folded. Check that the camera is focused and that the ID is clearly visible without any glare. If the verification fails, try re-uploading the ID after ensuring these conditions are met.

B. If verification continues to fail, try using a different device if available. Sometimes, the camera quality or settings on one device may not be optimal for the app's requirements.