Fix Yoti errors on android

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Security
Facial recognition issues

🛠️ Make sure you are in a well-lit area and that your face is clearly visible to the camera. Avoid wear... show fix »
 
Slow
Slow document verification

🛠️ Ensure that you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data... show fix »
 
Support
Poor customer support

🛠️ Check the app for any FAQs or help sections that may provide answers to common issues. Often, these... show fix »
 
Account
Limited ID acceptance

🛠️ Before attempting to verify your ID, check the app's official website or help section for a list of... show fix »
 
Bugs
Inconsistent app performance

🛠️ Regularly update the app to the latest version available in the Google Play Store. Developers often... show fix »
 
Camera
Camera issues during ID capture

🛠️ Ensure that your camera lens is clean and free from smudges. Use a soft cloth to gently wipe the len... show fix »
Inability to specify camera lens

🛠️ If the app does not allow you to specify the camera lens, try using the main rear camera instead of... show fix »
 
Updates
Unstable app after OS updates

🛠️ After an OS update, check if the Yoti app has an update available as well. Go to the Google Play Sto... show fix »
 
Backup
Recovery process is complicated

🛠️ Familiarize yourself with the recovery process by reviewing any guides or FAQs provided within the a... show fix »
 
Syncing
App does not connect to Google Drive

🛠️ Check your device's settings to ensure that Yoti has permission to access Google Drive. Go to Settin... show fix »
 
UI
Difficulties with manual data entry

🛠️ When entering data manually, double-check for typos or incorrect formats. Ensure that you are follow... show fix »
App layout prioritizes design over functionality

🛠️ Familiarize yourself with the app layout by exploring all available menus and options. Sometimes, fe... show fix »
 
Notifications
Lack of communication on verification failures

🛠️ Check the app settings to see if there are options to enable notifications or alerts for verificatio... show fix »
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 Contact Support
Developer:
Yoti
Email:
  help@yoti.com
Website:
🌐 www.yoti.com
Terms/Privacy:
⚔️ https://www.yoti.com/privacypolicy/
 Private Data Yoti collects from your Android
  1. find accounts on the device
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. control flashlight
  10. full network access
  11. control Near Field Communication
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. receive data from Internet

 Breakdown of Software Ratings
Positive experience
78.5%

Negative experience
15.5%

Neutral
6.0%

~ from our NLP analysis of 24,661 combined software ratings.