fix problems on Yoti [android]

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—— Run into issues on Yoti? Get help pending when official support gets back to you!

Yoti - your digital identity
Info:
company: Yoti
: help@yoti.com
: www.yoti.com
: 6th Floor, Bankside House 107 Leadenhall Street EC3A 4AF London United Kingdom
Chat with our AI-based Yoti Support
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Security issue

Facial recognition issues

Fix: Make sure you are in a well-lit area and that your face is clearly visible to the camera. Avoid wearing hats, sunglasses, or masks that may... ⇲
 
Slow issue

Slow document verification

Fix: Ensure that you have a stable internet connection. If you are on Wi-Fi, try switching to mobile data or vice versa to see if the speed impro... ⇲
 
Support issue

Poor customer support

Fix: Check the app for any FAQs or help sections that may provide answers to common issues. Often, these resources can help you troubleshoot prob... ⇲
 
Account issue

Limited ID acceptance

Fix: Before attempting to verify your ID, check the app's official website or help section for a list of accepted IDs. This can save you time and... ⇲
 
Bugs issue

Inconsistent app performance

Fix: Regularly update the app to the latest version available in the Google Play Store. Developers often release updates to fix bugs and improve... ⇲
 
Camera issue

Camera issues during ID capture

Fix: Ensure that your camera lens is clean and free from smudges. Use a soft cloth to gently wipe the lens before capturing your ID. OR If the... ⇲

Inability to specify camera lens

Fix: If the app does not allow you to specify the camera lens, try using the main rear camera instead of any secondary lenses. This can often yie... ⇲
 
Updates issue

Unstable app after OS updates

Fix: After an OS update, check if the Yoti app has an update available as well. Go to the Google Play Store and see if there is a newer version o... ⇲
 
Backup issue

Recovery process is complicated

Fix: Familiarize yourself with the recovery process by reviewing any guides or FAQs provided within the app. Understanding the steps can make the... ⇲
 
Syncing issue

Yoti does not connect to Google Drive

Fix: Check your device's settings to ensure that Yoti has permission to access Google Drive. Go to Settings > Apps > Yoti > Permissions and ensur... ⇲
 
UI issue

Difficulties with manual data entry

Fix: When entering data manually, double-check for typos or incorrect formats. Ensure that you are following any specific format requirements ind... ⇲

Yoti layout prioritizes design over functionality

Fix: Familiarize yourself with the app layout by exploring all available menus and options. Sometimes, features may be hidden but accessible thro... ⇲
 
Notifications issue

Lack of communication on verification failures

Fix: Check the app settings to see if there are options to enable notifications or alerts for verification status updates. This may help you rece... ⇲
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 what users are saying
Good experience
78.5%

Bad experience
15.5%

Neutral
6.0%

~ from our NLP analysis of 24,661 combined software ratings.

 Private Data Yoti collects from your Android
  1. find accounts on the device
  2. approximate location (network-based)
  3. precise location (GPS and network-based)
  4. read the contents of your USB storage
  5. take pictures and videos
  6. record audio
  7. view Wi-Fi connections
  8. view network connections
  9. control flashlight
  10. full network access
  11. control Near Field Communication
  12. run at startup
  13. control vibration
  14. prevent device from sleeping
  15. receive data from Internet