A. 1. Use a different browser: If you're accessing the portal via a web browser, try using a different one (e.g., Chrome, Firefox) to see if it improves your experience. 2. Ensure documents are in the correct format: Check that your documents are in the required format (PDF, JPEG, etc.) and within the size limits specified on the portal. 3. Break down submissions: If you're submitting multiple documents, try submitting them in smaller batches to reduce the load on the portal.

B. 4. Use the app for submissions: If the portal is frustrating, try using the app for document submissions, as it may have a different interface that could be easier to navigate.