Fix Your Texas Benefits errors on android

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7 problems reported in the past 24 hours

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Uploads
documents often fail to upload

🛠️ 1. Check file size and format: Ensure that your documents meet the size and format requirements spec... show fix »
poor image quality for uploaded documents

🛠️ 1. Use a higher resolution: When taking photos, ensure you are using the highest resolution setting... show fix »
limited options for document upload

🛠️ 1. Check supported formats: Ensure that you are using the correct file formats for uploads. Refer to... show fix »
 
UI
old cases clutter the interface

🛠️ 1. Archive old cases: If the app allows, archive or delete old cases to declutter your interface. 2... show fix »
portal for document submission is frustrating

🛠️ 1. Use a different browser: If you're accessing the portal via a web browser, try using a different... show fix »
complicated user interface

🛠️ 1. Take time to explore: Spend some time getting familiar with the app's layout and features. 2. Us... show fix »
 
Customization
app lacks modern features

🛠️ 1. Explore all features: Make sure you are aware of all the features the app does offer, as some may... show fix »
no option to jump between sections

🛠️ 1. Use the back button: Use the back button to navigate to previous sections instead of trying to ju... show fix »
inability to edit submitted documents

🛠️ 1. Keep copies of documents: Always keep a copy of your submitted documents for your records. 2. Co... show fix »
 
Bugs
app rarely works

🛠️ 1. Check your internet connection: Ensure you have a stable internet connection. Try switching betwe... show fix »
frequent system errors

🛠️ 1. Clear app cache: Regularly clear the app cache to help prevent system errors. 2. Restart the app... show fix »
 
Freezing
frequent app freezing

🛠️ 1. Close background apps: Make sure to close any unnecessary apps running in the background to free... show fix »
 
Camera
camera function distorts images

🛠️ 1. Clean your camera lens: Ensure that your device's camera lens is clean and free from smudges or d... show fix »
 
Syncing
no sync between app and website

🛠️ 1. Log out and log back in: Sometimes, logging out of the app and logging back in can refresh the co... show fix »
inconsistent information between app and website

🛠️ 1. Verify information: Always cross-check information between the app and the website to ensure accu... show fix »
 
Login
requires multiple sign-ins

🛠️ 1. Enable 'Remember Me': If the app has a 'Remember Me' option, enable it to avoid repeated logins.... show fix »
 
Notifications
notifications are not user-friendly

🛠️ 1. Adjust notification settings: Go to the app settings and adjust your notification preferences to... show fix »
 
Slow
slow performance

🛠️ 1. Free up device resources: Close any unnecessary apps running in the background and clear cache as... show fix »
 
Compatibility
limited functionality on weekends

🛠️ 1. Plan submissions during the week: If possible, try to complete important tasks during weekdays wh... show fix »
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 Contact Support
Developer:
Texas Health & Human Services Commission
Email:
  YourTexasBenefits-App@hhsc.state.tx.us
Website:
🌐 www.YourTexasBenefits.com
Terms/Privacy:
⚔️ https://www.hhs.texas.gov/health-human-services-agencies-notice-privacy-practices
 Private Data Your Texas Benefits collects from your Android
  1. approximate location (network-based)
  2. precise location (GPS and network-based)
  3. read the contents of your USB storage
  4. modify or delete the contents of your USB storage
  5. take pictures and videos
  6. view Wi-Fi connections
  7. view network connections
  8. full network access
  9. run at startup
  10. prevent device from sleeping
  11. download files without notification
  12. receive data from Internet

 Breakdown of Software Ratings
Positive experience
92.6%

Negative experience
4.0%

Neutral
3.4%

~ from our NLP analysis of 91,249 combined software ratings.