A. 1. Clear the app's cache and data. Go to Settings > Apps > American Family Insurance App > Storage > Clear Cache and Clear Data, then try accessing the payment options again. 2. Ensure your payment methods are correctly set up in the app. Double-check your payment details for accuracy.

B. 1. Check for any available app updates in the Google Play Store and install them. 2. If the issue persists, try making payments through the American Family Insurance website as a temporary workaround.