A. 1. Double-check your login credentials to ensure they are correct. If you have forgotten your password, use the "Forgot Password" option to reset it. 2. Clear the app's cache and data. Go to Settings > Apps > American Family Insurance App > Storage > Clear Cache and Clear Data, then try logging in again.

B. 1. Ensure your internet connection is stable. Try switching between Wi-Fi and mobile data to see if the issue is network-related. 2. Restart your device and attempt to log in again.