A. Ensure that the ID you are trying to verify matches the information on file with the app. Check for any discrepancies in your name, address, or date of birth. If everything matches, try re-uploading your ID using a clear image in a well-lit environment. Make sure the ID is not expired and is fully visible in the image.

B. If the app allows, try using a different form of identification, such as a passport or driver's license. Sometimes, certain types of IDs may not be accepted due to app restrictions.