fix problems on Bits [web]

—— Run into issues on Bits? Get help pending when official support gets back to you!

Bits

Info:

company: getbits.app

: getbits.app

: London, GB

Chat with our AI-based Bits Support

🛠️ Common Bits Issues and Solutions on Web:

—— Experiencing any of these problems? Get a solution tailored for you below;

Cannot verify ID

Fix: Ensure that the ID you are trying to verify matches the information on file with the app. Check for any discrepancies in your name, address,... ⇲

5% of users had this problem

Credit card disappears from app

Fix: Log out of the app and then log back in. This can refresh the app's data and may restore your credit card information. If that doesn't work,... ⇲

5% of users had this problem

Payments issue

Payment failures with gift cards

Fix: Check the balance on your gift card to ensure it has sufficient funds for the purchase. If the balance is low, consider adding another payme... ⇲

High upfront payment for gift cards

Fix: Look for promotions or discounts that may be available for gift card purchases. Sometimes, the app may offer limited-time deals that can red... ⇲

Login issues after credit limit increase

Fix: Try resetting your password. Sometimes, changes in account settings can trigger security protocols that require a password reset. Use the 'F... ⇲

Account issue

Slow resolution for account issues

Fix: Document your issue clearly and keep a record of all communications with support. This can help expedite the process if you need to follow u... ⇲

Limited credit limit for new users

Fix: Consider linking a bank account or providing additional verification documents if the app allows it. This may help increase your credit limi... ⇲

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

85.4%

Bad experience

12.0%

Neutral

2.7%

~ from our NLP analysis of 1,395 combined software ratings.

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