A. When receiving your order, inspect the packaging immediately. If you find it inadequate (e.g., damaged or insufficient padding), take photos of the packaging and the item. Use these photos to document the issue. For future orders, consider adding a note in the comments section during checkout requesting better packaging. This may not guarantee a change, but it can help communicate your preference to the fulfillment team.

B. If you receive an item that is damaged due to inadequate packaging, you can initiate a return. Follow the return process outlined on the Farfetch website, ensuring you keep all original packaging materials. This will help in processing your return more smoothly.