A. Document your interactions with customer service, including dates, times, and the names of representatives. This will help you keep track of your issues and provide context if you need to escalate your concerns. If you encounter poor service, politely ask to speak to a supervisor or a more experienced representative who may be able to assist you better.

B. Utilize online forums or community groups related to ETB. Often, other users can provide tips or share their experiences, which may help you navigate customer service more effectively.