A. When selling items, take clear, high-quality photos from multiple angles and provide detailed descriptions of the item's condition. This can help prevent disputes later. If a buyer reports a damaged item, ask for photographic evidence of the damage to assess the situation fairly.

B. If you receive a report of a damaged item, respond promptly and professionally. Offer to discuss the issue and find a resolution, such as a partial refund or return, to maintain good seller-buyer relations.