A. Keep a record of your payment inquiries, including dates and any reference numbers. This will help you track your communication and follow up if necessary. If you haven't received a response within a reasonable timeframe (e.g., 48 hours), consider sending a follow-up email referencing your previous inquiry.

B. Utilize any available online chat support or FAQ sections on the MyTheresa website. Sometimes, immediate answers can be found in the help section, which may alleviate the need for direct inquiries.