fix problems on Al Hilal Bank [iphone]

​

—— Run into issues on Al Hilal Bank? Get help pending when official support gets back to you!

Al Hilal Bank
Info:
company: Al Hilal Bank
: https://www.alhilalbank.ae/en/Multimedia/pdfs/docs/AlHilalFAQ_Arabic_Approved.pdf
: alhilal.abudhabi
Chat with our AI-based Al Hilal Bank Support
   Hello! How can I assist you?  

characters left:
 
Account issue

Credit card management features are lacking

Fix: Explore the app thoroughly to ensure you are not missing any features. Check under 'Accounts' or 'Cards' for options related to credit card... ⇲

Slow verification process for child accounts

Fix: Ensure that all required documents and information are submitted correctly. Double-check the details entered during the verification process... ⇲

Pending verification status persists after approval

Fix: Log out of the app and then log back in to refresh your account status. This can sometimes resolve display issues with pending statuses. O... ⇲

Digital card for children not functioning

Fix: Check if the digital card feature is enabled for child accounts in the app settings. Navigate to the 'Cards' section and ensure that the dig... ⇲

Frequent error messages when accessing accounts

Fix: Ensure that your app is updated to the latest version. Go to the App Store, search for Al Hilal Bank, and check for updates. Install any ava... ⇲

Inability to add beneficiaries

Fix: Check if there are specific requirements or restrictions for adding beneficiaries in the app. Look for any help or FAQ sections within the a... ⇲

Issues with applying for a second credit card

Fix: Ensure that you meet the eligibility criteria for a second credit card. Check the app for any specific requirements or limits on the number... ⇲

Inability to transfer funds from savings account

Fix: Verify that you have sufficient funds in your savings account and that you are following the correct steps to initiate a transfer. Check the... ⇲

Difficulty accessing deposit accounts

Fix: Ensure that you are logged into the correct account. Double-check your login credentials and try again. If you have multiple accounts, make... ⇲

Complex and cumbersome transaction processes

Fix: Take time to familiarize yourself with the app's layout and transaction processes. Look for tutorial videos or guides in the app or on the b... ⇲
 
Support issue

Poor live chat support

Fix: If live chat support is not responsive, try using the app's FAQ or help section for common issues. This may provide quicker solutions withou... ⇲

Inconsistent language support in chat

Fix: Check the app settings to see if there is an option to select your preferred language for chat support. Adjust this setting if available.... ⇲
 
Crashes issue

Al Hilal Bank fails to open

Fix: Force close the app by swiping up from the bottom of the screen (or double-clicking the home button) and swiping the app off the screen. The... ⇲
 
Slow issue

Slow app performance

Fix: Check for any available updates for the app in the App Store. Keeping the app updated can improve performance and fix bugs. OR Consider f... ⇲
 
Permissions issue

Requires excessive permissions

Fix: Review the permissions requested by the app in your iPhone settings. Go to Settings > Privacy and check which permissions the app is using.... ⇲
 
UI issue

Overall poor user experience

Fix: Provide feedback through the app's feedback feature if available, detailing specific areas for improvement. This can help the developers und... ⇲
  Have a specific Problem? Resolve Your Issue below:
characters left:


 what users are saying
Good experience
86.4%

Bad experience
11.5%

Neutral
2.1%

~ from our NLP analysis of 661 combined software ratings.

 Switch to these Alternatives:
ADIB Mobile Banking
ADCB
FAB Mobile Banking
DIB MOBILE
CBD - Instant digital banking
Mbank UAE
RAKBANK App
Al Ansari Exchange Send Money
Mashreq UAE
AECB CreditReport

 Private Data Al Hilal Bank collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Usage Data
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • Financial Info
    • Location
    • Contact Info
    • User Content
    • Identifiers
    • Sensitive Info
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Usage Data
    • Diagnostics