fix problems on Mashreq UAE [iphone]

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—— Run into issues on Mashreq UAE? Get help pending when official support gets back to you!

Mashreq UAE
Info:
company: Mashreq Bank PSC
: https://www.mashreqbank.com/uae/en/personal/contactus
: www.mashreqbank.com
Chat with our AI-based Mashreq UAE Support
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UI issue
User experience needs improvement

Fix: Explore the app settings to customize your experience. Look for options to adjust notifications, themes, or layout preferences that may enha... »»
 
Payments issue
Cannot add payment reference for international transfers

Fix: Check if you are using the latest version of the app. If not, update it. Then, try to re-enter the payment reference, ensuring that all requ... »»
 
Compatibility issue
Top navigation does not work on certain iPhone models

Fix: Try restarting your iPhone to refresh the system. If the issue persists, check for any iOS updates in Settings > General > Software Update a... »»
 
Network issue
App does not open while abroad

Fix: Check your phone's settings to ensure that data roaming is enabled. Go to Settings > Cellular > Cellular Data Options and toggle on Data Roa... »»
 
Updates issue
Money transfer issues after update

Fix: Verify that all your account details are correct and up to date. Sometimes updates can reset certain settings. Go to your account settings a... »»
App fails to update

Fix: Check your internet connection and ensure you have enough storage space on your device. Go to Settings > General > iPhone Storage to manage... »»
 
Ads issue
App pushes excessive ads

Fix: Check the app settings for any options to limit or disable ads. Some apps offer a premium version that reduces ads, so consider this if it’s... »»
 
Account issue
No products displayed in account

Fix: Log out of your account and log back in to refresh the data. This can sometimes resolve display issues. OR Check your internet connection... »»
 
Customization issue
Icon changes automatically without option to revert

Fix: Check the app settings for any customization options that may allow you to revert the icon back to its original state. OR If no options a... »»
 
Registration issue
Account activation takes too long

Fix: Ensure that you have provided all necessary information accurately during the activation process. Double-check your email and phone number f... »»
 
Support issue
Customer support response time is poor

Fix: Utilize any available self-help resources within the app or on the website, such as FAQs or troubleshooting guides, to resolve your issue wi... »»
 
Crashes issue
App crashes when sharing documents

Fix: Ensure that the app has the necessary permissions to access your files. Go to Settings > Privacy > Files and ensure the app is allowed acces... »»
 
Notifications issue
App notifications are excessive

Fix: Go to Settings > Notifications > Mashreq UAE and adjust the notification settings to limit alerts or turn off notifications altogether. OR... »»
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 what users are saying
Good experience
96.6%

Neutral
1.8%

Bad experience
1.5%

~ from our NLP analysis of 3,516 combined software ratings.

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 Private Data Mashreq UAE collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Identifiers
    • Usage Data
    • Diagnostics