fix problems on CBD [iphone]

—— Run into issues on CBD? Get help pending when official support gets back to you!

CBD - Instant digital banking

Info:

company: Commercial Bank of Dubai

: http://www.cbd.ae

: www.cbd.ae

Chat with our AI-based CBD Support

🛠️ Resolved Issues on iPhone:

—— Does any problem match yours? click to get a solution tailored for you

Registration errors

Fix: 1. Double-check your information: Ensure that all the information you are entering during registration is correct, including email, phone nu... »»

3% of users had this problem

Slow customer service response

Fix: 1. Use in-app support: If the app has a support or help section, use it to submit your query. This may be faster than waiting for email resp... »»

3% of users had this problem

Crashes issue

App crashes after update

Fix: 1. Restart your iPhone: Press and hold the power button until you see the 'slide to power off' option. Slide to turn off your device, then t... »»

Payments issue

Unable to transfer money

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, either through Wi-Fi or cellular data. You can test this by... »»

No receipt for transfers

Fix: 1. Check your transaction history: Go to the transaction history section of the app to see if the transfer is listed there. Receipts may be... »»

Frequent errors during transactions

Fix: 1. Check your internet connection: Ensure you have a stable internet connection, as poor connectivity can lead to transaction errors. 2. Ver... »»

Syncing issue

Missing saved transfer details

Fix: 1. Check your app settings: Go to the settings within the CBD app and look for an option related to saved transfers or transaction history.... »»

Inability to save recipient details

Fix: 1. Check app settings: Look for an option in the app settings that allows you to enable or manage saved recipients. Ensure that this feature... »»

Screen issue

White screen on app launch

Fix: 1. Force close the app: Swipe up from the bottom of the screen (or double-click the home button on older iPhones) to view all open apps. Swi... »»

PIN entry issue on iOS

Fix: 1. Check for software updates: Ensure that your iPhone is running the latest version of iOS, as updates can fix bugs related to PIN entry. 2... »»

Compatibility issue

Lack of Apple Pay support

Fix: 1. Use alternative payment methods: If Apple Pay is not supported, check if the app allows other payment methods such as credit/debit cards... »»

No iPhone X support

Fix: 1. Check for updates: Ensure that you are using the latest version of the app, as updates may include support for newer devices. 2. Use comp... »»

App not functioning on newer iOS versions

Fix: 1. Update the app: Check the App Store for any updates to the CBD app that may improve compatibility with the latest iOS version. 2. Restart... »»

Have a specific Problem? Resolve Your Issue below:

what users are saying

Good experience

95.2%

Bad experience

3.0%

Neutral

1.9%

~ from our NLP analysis of 1,653 combined software ratings.

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Private Data CBD collects from your iPhone

Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
- Identifiers
Data Not Linked to You: The following data may be collected but it is not linked to your identity:
- Identifiers
- Usage Data
- Diagnostics