fix problems on Sky News [iphone]

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—— Run into issues on Sky News? Get help pending when official support gets back to you!

Sky News: Breaking, UK & World
Info:
company: Sky UK Limited
: https://news.sky.com/info/smartphones
: www.sky.com
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Syncing issue

Sound and video synchronization issues

Fix: 1. Restart the app: Close the Sky News app completely and reopen it. 2. Check your internet connection: Ensure you have a stable internet c... ⇲
 
Search issue

No search capability after redesign

Fix: 1. Explore the app interface: Sometimes features are moved; check the menu or settings for a new search option. 2. Use the website: If the... ⇲
 
Notifications issue

Notifications not working

Fix: 1. Check notification settings: Go to Settings > Notifications > Sky News and ensure that 'Allow Notifications' is enabled. 2. Restart your... ⇲
 
Updates issue

Inconsistent news updates

Fix: 1. Refresh the app: Pull down on the news feed to refresh the content. 2. Check your internet connection: Ensure you have a stable connecti... ⇲
 
Ads issue

Ads interrupt content playback

Fix: 1. Upgrade to premium: If available, consider a premium subscription that may offer an ad-free experience. 2. Use a different device: If ad... ⇲

Obnoxious ads on top of text

Fix: 1. Provide feedback within the app: Use any available feedback option to report the issue. 2. Try landscape mode: Sometimes switching to la... ⇲

Repeated ads before accessing content

Fix: 1. Clear app cache: Go to Settings > General > iPhone Storage, find the Sky News app, and select 'Offload App'. This can help reset ad targe... ⇲
 
Video issue

No supporting information for some video clips

Fix: 1. Check for updates: Ensure the app is updated, as supporting information may be added in future updates. 2. Look for related articles: Of... ⇲
 
Messages issue

Messenger sharing feature broken

Fix: 1. Check app permissions: Go to Settings > Privacy > Contacts and ensure Sky News has permission to access your contacts. 2. Restart the ap... ⇲
 
Content issue

Limited coverage on certain topics

Fix: 1. Explore different sections: Navigate through different sections of the app to find more coverage on your topics of interest. 2. Use the... ⇲
 
Settings issue

Lack of text size and video resolution settings

Fix: 1. Adjust device settings: Go to Settings > Display & Brightness and adjust text size and display settings for better readability. 2. Use a... ⇲
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 what users are saying
Good experience
94.7%

Neutral
2.7%

Bad experience
2.6%

~ from our NLP analysis of 8,347 combined software ratings.

 Switch to these Alternatives:
GB News
ITV News: Breaking stories
Daily Mail: Breaking News
The Telegraph: UK & World News
The Mirror
The Sun Mobile - Daily News
LBC
TalkTV
Daily Mail Newspaper
Euronews: Daily news & live TV

 Private Data Sky News collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Location
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Location
    • Browsing History
    • Identifiers
    • Usage Data
    • Diagnostics