fix problems on Radical [iphone]

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—— Run into issues on Radical? Get help pending when official support gets back to you!

Radical: Luggage Storage
Info:
company: LEAN TEAM SRL
: https://radicalstorage.com/faq
: radicalstorage.com
Chat with our AI-based Radical Support
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Support issue

Customer support is unhelpful

Fix: Document your interactions with customer support, including dates, times, and the names of representatives. This can help you escalate the i... ⇲

Inadequate communication from customer service

Fix: When contacting customer service, be as specific as possible about your issue to help them assist you more effectively. Include relevant det... ⇲
 
Bugs issue

Inconsistent vendor participation

Fix: Check the app regularly for updates on vendor participation. If you notice a vendor is frequently unavailable, consider using alternative st... ⇲

Radical cancels reservations without notice

Fix: Regularly check your reservation status in the app, especially as your pickup time approaches. If you notice a cancellation, contact custome... ⇲

Locations may be closed upon arrival

Fix: Check the operating hours of the storage location in the app before making a reservation. If possible, call the location directly to confirm... ⇲
 
Security issue

Fraudulent reviews suspected

Fix: Look for patterns in reviews, such as similar wording or timing, which may indicate inauthentic feedback. Focus on detailed reviews that pro... ⇲

Insecure storage conditions

Fix: Before storing your luggage, inspect the storage area for security features such as cameras or locks. If you feel uncomfortable, consider lo... ⇲
 
Payments issue

No refunds for cancellations

Fix: Before making a reservation, carefully read the cancellation policy outlined in the app. If you need to cancel, do so as early as possible t... ⇲

Payment issues with debit cards

Fix: Ensure that your debit card is activated for online transactions and has sufficient funds. Check with your bank if there are any restriction... ⇲

Address not provided until after payment

Fix: Before making a payment, check if the app provides any hints or general area information about the storage location. This can help you gauge... ⇲

Unclear pricing structure

Fix: Before making a reservation, review the pricing details carefully in the app. If anything is unclear, reach out to customer support for clar... ⇲
 
Loading issue

Delayed pickup times

Fix: Plan for potential delays by allowing extra time in your schedule for pickups. If you experience a delay, use the app to check for updates o... ⇲
 
Notifications issue

Lack of official confirmation for cancellations

Fix: After canceling a reservation, take a screenshot of the cancellation confirmation displayed in the app. This serves as proof in case of disp... ⇲
 
UI issue

Manual bag tagging process seems unprofessional

Fix: If you feel uncomfortable with the manual tagging process, consider asking the vendor if they have a more secure or professional method avai... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
82.4%

Bad experience
16.0%

Neutral
1.6%

~ from our NLP analysis of 625 combined software ratings.

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at bus

 Private Data Radical collects from your iPhone
  1. Data Used to Track You: The following data may be used to track you across apps and websites owned by other companies:
    • Identifiers
  2. Data Linked to You: The following data may be collected and linked to your identity:
    • User Content
  3. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Purchases
    • Financial Info
    • Location
    • Contact Info
    • Search History
    • Identifiers
    • Usage Data
    • Diagnostics