fix problems on Citizen [iphone]

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—— Run into issues on Citizen? Get help pending when official support gets back to you!

Citizen: Protect The World
Info:
company: sp0n, Inc.
: https://support.citizen.com
: www.citizen.com
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UI issue

Inconsistent app layout

Fix: Try clearing the app cache. Go to your iPhone settings, find the app under 'Storage', and select 'Clear Cache' if available. This can help r... ⇲
 
Glitches issue

Glitchy performance

Fix: Ensure your app is updated to the latest version. Go to the App Store, search for the app, and check for updates. Updates often include perf... ⇲
 
Notifications issue

Delayed notifications

Fix: Check your notification settings in the app. Go to 'Settings' > 'Notifications' and ensure that notifications are enabled and set to 'Immedi... ⇲

No option to filter notifications by radius

Fix: Check the app settings for any filtering options. Sometimes, filtering options may be located under 'Notifications' or 'Settings'. OR As... ⇲
 
Privacy issue

Lack of local incident details

Fix: Check your location settings. Go to 'Settings' > 'Privacy' > 'Location Services' and ensure that the app has permission to access your locat... ⇲

Misleading information

Fix: Cross-reference information with other reliable sources. If you notice misleading information, take note of it and verify it through local n... ⇲

Limited incident coverage

Fix: Check your location settings to ensure the app is accessing your current location accurately. Go to 'Settings' > 'Privacy' > 'Location Servi... ⇲

Inaccurate incident reporting

Fix: Double-check the information you are reporting for accuracy before submitting. This can help reduce inaccuracies in the system. OR If you... ⇲
 
Video issue

Poor video playback experience

Fix: Ensure you have a stable internet connection. Poor video playback can often be attributed to slow or unstable internet. Try switching to Wi-... ⇲

Inability to post incidents without video

Fix: Check if there are any updates to the app that may have changed this feature. Go to the App Store and see if an update is available. OR A... ⇲
 
Audio issue

Obnoxious notification sounds

Fix: Change the notification sound in the app settings. Go to 'Settings' > 'Notifications' and look for sound options to customize the notificati... ⇲
 
Bugs issue

Corrupt review process

Fix: If you encounter issues with the review process, try to document your experience and keep a record of any incidents you report. This can hel... ⇲
 
Ads issue

Excessive ads

Fix: Check if there is an option to purchase an ad-free version of the app. This is often available in the app settings or store. OR If ads ar... ⇲
 
Payments issue

Paywall for critical safety information

Fix: Look for any free trials or promotional offers that may allow temporary access to critical information without a subscription. OR Conside... ⇲

High subscription costs

Fix: Look for any discounts or promotional offers that may be available for new subscribers. Sometimes apps offer reduced rates for the first mon... ⇲
 
Support issue

Slow customer support response

Fix: Check the app for any self-help resources or FAQs that may address your issue without needing to contact support. OR If you need to conta... ⇲
 
Customization issue

Lack of customization options for notifications

Fix: Explore the app settings thoroughly to see if there are any hidden customization options for notifications. Sometimes these options are not... ⇲
 
Updates issue

Removal of previously free features

Fix: Check the app's update notes in the App Store to see if there are any explanations for the removal of features. Sometimes features are tempo... ⇲
  Have a specific Problem? Resolve Your Issue below:
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 what users are saying
Good experience
93.4%

Bad experience
4.1%

Neutral
2.6%

~ from our NLP analysis of 441,377 combined software ratings.

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 Private Data Citizen collects from your iPhone
  1. Data Linked to You: The following data may be collected and linked to your identity:
    • Location
    • Contact Info
    • Contacts
    • Identifiers
    • Usage Data
  2. Data Not Linked to You: The following data may be collected but it is not linked to your identity:
    • Diagnostics

  Cost of Subscriptions
  1. Protect Personal Monthly: $19.99 Citizen Protect Personal Monthly Plan
  2. Citizen Plus: $5.99 Citizen
  3. Citizen Plus: $4.99 Citizen Plus Personal Monthly Plan
  4. Citizen Premium: $19.99 Citizen
  5. Citizen Premium: $14.99 Citizen
  6. Protect Personal Monthly: $4.99 Citizen Protect Personal Monthly Plan
  7. Citizen Premium: $19.99 Citizen Premium Personal Monthly Plan
  8. Citizen Premium: $19.99 Citizen
  9. Citizen Plus: $24.99 Citizen Plus Personal Biannual Plan
  10. Protect Personal Monthly: $49.99 Citizen Protect Personal Monthly Plan